Garden waste subscription

Garden waste subscription FAQs

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Missed collections

You can report a missed collection. You need to do this by the end of the next working day after your scheduled collection. This is so that we have time to investigate and return before the next collection is due.

We may have left a sticker on your bin saying you need to subscribe. If you believe you have subscribed and our information is wrong, you can report a missed collection using your WGW reference number.

If you are not able to do this, please raise a garden waste enquiry to let us know. Generally it may help to clearly identify your property number on your bin so our operatives are sure which property the bin belongs to.

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You need to renew your subscription by 18 March 2024 for an uninterrupted service. 

Subscriptions for 2023/24 will expire on 31 March 2024 and will not show on our crews' in-cab devices for collection after this date. 

You can renew until 28 April 2024 but you will not receive a collection until the subscription has been paid. The subscription will expire after this date and you will not be able to renew.

If the original subscription was set up for someone else and not in your name, you can't manage the account online. However, you can call customer services to support renewing the subscription that is not in your name, or alternatively, complete a garden waste enquiry form.

Yes, you can change this when you renew. You just need to select the 'renew with changes' option.

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Price and payment

The cost of a subscription has increased from £59.99 to £62.99. This reflects current inflation levels and increased operational costs.

Yes. If you're an existing subscriber you can select the cancel option in the renew form or leave it to expire. You can start a new subscription when you're ready. The price of a 2024/25 subscription will reduce as follows:

  • £52.99 from 1 July 2024
  • £42.99 from 1 October 2024

Please raise a garden waste enquiry to let us know. You need to provide details of the payment types, dates and amounts. Please also share the email receipts if you have them available.

Please raise a garden waste enquiry to let us know. You need to provide details of the payment type, date and amount. Please also share the email receipt if you have it available.

Direct Debit payments are taken on or around 2 March 2024. We will process requests for refunds made before 1 April 2024. You need to raise a garden waste enquiry and provide details of the payment and cancellation reason.

We will not process refunds requested after 1 April 2024 as per the service terms and conditions. You can cancel your subscription at any time after this date, and this will cancel your Direct Debit for renewal for 2025/26. 

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Direct Debits

You can only pay by Direct Debit if that is your existing payment method. Otherwise, you need to pay by card either online or by phone.

No. Your subscription will renew automatically and your payment of £62.99 will be taken on or around 2 March 2024. If payment is not successful we will notify you by email.

Yes, but it is too late to change before the scheduled renewal payment on or around 2 March 2024.

You should renew automatically and raise a garden waste enquiry before 1 April 2024 if you wish to cancel a bin and get a partial refund.

You can manage your subscription online from 1 April 2024. It is too late to add another bin before this date.

Please raise a garden waste enquiry to let us know the details.

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Reusable bags

Your waste should be contained within your bags and not be overflowing, jammed in or too heavy for one person to lift.

Your bags must be presented outside your property boundary, clearly visible from the road, by 6.30am on your collection day.

You may need to cut waste into smaller pieces so that it stays contained in the bag. Please see terms and conditions.

If you wish, you can add a subscription to get an extra supply of two reusable bags. You can manage your subscription online from 1 April 2024.

This is possible. Please raise a garden waste enquiry to make a request.

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