Garden waste subscription

You can report a missed collection if your garden waste has not been collected. You must do this by the end of the next working day after your scheduled collection. This allows time for us to investigate and return before your next collection is due.

In some cases, we may leave a sticker on your bin to say that a subscription is not active. If you believe you have an active subscription and our records are wrong, report a missed collection using your garden waste reference number, which starts with WGW.

If you are unable to report a missed collection online, use the garden waste enquiry form to let us know.

It may also help to clearly mark your property number on your bin so collection crews can identify it correctly.

You must renew your subscription by 31 March 2026 to make sure your garden waste collections continue without interruption. Subscriptions expire on 31 March and will not appear on collection crews’ in-cab systems after this date.

You can renew after this deadline, but you will not receive a collection until your renewal has been paid.

If the original subscription was set up in someone else’s name, you will not be able to manage it online.

You can either contact Customer Services or use the garden waste enquiry form for support with renewing the subscription.

Yes. You can change the number of bins when you renew your subscription by selecting the 'Renew with changes' option.

The cost of a subscription has increased from £65.99 to £68.50. The subscription price reflects inflation and increased operational costs.

Yes. If you are an existing subscriber, you can allow your subscription to expire and start a new one later in the year when you are ready.

If you start a new subscription part way through the year, the cost is reduced:

• £58.50 for subscriptions starting from 1 July 2026
• £48.50 for subscriptions starting from 1 October 2026

Use the garden waste enquiry form to let us know. Include the payment types, dates and amounts. If possible, also provide the email receipts.

Use the garden waste enquiry form to let us know. Include the payment type, date and amount, and the email receipt if available.

Direct Debit payments are taken on or around 3 March 2026. We will process refund requests made before 1 April. You must use the garden waste enquiry form and provide details of the payment and reason for cancellation.

We will not process refund requests made after 1 April, in line with the service terms and conditions. You can still cancel your subscription after this date, but no refund will be given.

You can only pay by Direct Debit if this is your existing payment method. Otherwise, you must pay by credit or debit card.

No. Your subscription will renew automatically and payment will be taken on or around 3 March 2026. We will contact you if payment is unsuccessful by email.

Yes, but it is too late to change before the scheduled renewal payment in early March.

Your subscription will renew automatically. If you want to reduce the number of bins and request a partial refund, you must raise a garden waste enquiry before 1 April.

You can manage your subscription online once the new service year starts on 1 April.

Use the garden waste enquiry form to let us know the details.

Waste must be fully contained within the bags and must not be overflowing, jammed or too heavy for one person to lift.

Bags must be placed outside your property boundary, clearly visible from the road, by 6.00am on your collection day.

You may need to cut waste into smaller pieces so it fits securely inside the bags. This is set out in the service terms and conditions.

You can subscribe for an additional set of reusable bags if you need more capacity. You can manage this online once the new subscription period has started.

Yes. Use the garden waste enquiry form to make a request.