Garden waste subscription

Manage, change or cancel your subscription

Adding a subscription

You can add a bin to your existing subscription if you want to dispose of more garden waste. 

You can either:

  • Visit your My Account, select your garden waste subscription from your list of 'My Cases', select the ‘Manage subscription’ button and select 'add a bin part way through the year'
  • Use the manage your garden waste subscription form. You'll need to enter your subscription reference number, which starts WGW

Moving house

If you are moving to another house in the borough and want to continue having garden waste collected, you can transfer your subscription to your new home. You would then take your garden waste wheelie bin or sacks with you when you move.

  • Visit your My Account, select your garden waste subscription from your list of 'My Cases', select the ‘Manage subscription’ button and select 'change subscription address'
  • Use the manage your garden waste subscription form . You'll need to enter your subscription reference number, which starts WGW

You should allow ten working days for the amendments to be made.

Cancelling your subscription

You have the right to cancel your subscription within 14 days without incurring a cost. After this, your garden waste subscription can be cancelled, but you will not receive a refund.

For instance, you may move out of the borough part way through a subscription period. If so, you can cancel your collection, but you will not receive a partial refund for the collections that remain unused for the duration of the subscription period.

  • Visit your My Account, select your garden waste subscription from your list of 'My Cases', select the ‘Manage subscription’ button and select 'cancel subscription'
  • Use the manage your garden waste subscription form . You'll need to enter your subscription reference number, which starts WGW

You should allow ten working days for the cancellation to be made.

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