Garden waste subscription
Manage, change or cancel your subscription
Adding or removing a bin
You can choose the number of bins you want when you start a new subscription. You can add or remove a bin to or from your existing subscription when you renew.
If you wish to add or remove a bin to your existing subscription after you have subscribed or renewed, you can do so after your new subscription starts (from Monday, 1 April 2025).
Manage your garden waste subscription
Moving house
If you are moving to another house in the borough and want to continue having garden waste collected, you can transfer your subscription to your new home. You would then take your garden waste wheelie bin or sacks with you when you move.
Cancelling your subscription
You have the right to cancel your subscription within 14 days without incurring a cost. After this, your garden waste subscription can be cancelled, but you will not receive a refund.
For instance, you may move out of the borough part way through a subscription period. If so, you can cancel your collection, but you will not receive a partial refund for the collections that remain unused for the duration of the subscription period.
You can let us know if you wish to cancel your subscription by using the garden waste enquiry form.