Disposal of large household items (bulky waste)
Book a collection
Many large items such as furniture, white goods and electrical appliances can be re-used with the help of local charities or online auction, Freecycle or market place sites.
If your large household items are unsuitable for re-use, the council offers a paid collection service for items that do not fit in your bin.
We do not carry out house or garden clearances and do not enter domestic properties including garages, sheds or back gardens to remove items for collection.
Collections are usually made from the front of your property, where waste and recycling containers are presented. Items should be left as close to the highway as possible.
A standard charge for collecting up to three items is £39.99. If you receive at least 80% Council Tax Support, the cost reduces to £32.99. To qualify for this concession, enter your Council Tax Support reference number during your application and upload a copy of your support letter, showing your entitlement.
Once booked, the collection fee is non-refundable. However, bookings can be amended to change the collection date or items.
If you are unable to put items out yourself, please ask a relative, friend, carer or neighbour to put the items out on your behalf.
You do not have to be at home when your items are collected.
Bookings that cannot be completed, due to failure to meet the criteria or items being removed prior to collection, will not be refunded.
What we can collect
Each of the following costs £39.99 to collect:
- One mattress
- One item of upholstered domestic seating (see list below)
- Up to three other qualifying items, limited to one collection request (see list below)
You can make up to three collection requests in one booking, up to a total of £119.97. However, you cannot request more than five items to be collected in one booking.
What we can’t collect
We do not carry out house or garden clearances and cannot collect black bags, hazardous waste or DIY waste. You can take most of the items listed below to the Household Waste Recycling Centre (HWRC).
If the item you want to book is not listed above, you can make an enquiry by completing our bulky waste enquiry form. After receiving your enquiry, we will let you know whether or not we can collect the item.
We only collect household bulky waste. If you want business waste collected, you should book a commercial waste collection.
Booking a collection
We will only collect the items that you have booked. We will not take any additional items that are out.
On collection day, make sure to leave collection items out clearly visible and accessible for crews at the nearest point on your property to the highway. We will not collect any items inside the property, including garage or shed.
We reserve the right to rearrange your collection date for items which require more than a two man lift.
The collection days for bulky waste are different for different areas in the borough.
Our questions and answers page may offer further useful information.