Terms and disclaimer

The details listed within these Terms and Conditions of Use relate to copyright and usage of material and information within the Swindon Borough Council website.

Open Data and Transparency

Swindon Borough Council (the Council) is committed to the principles of open data and transparency. Open data means making the non-personal information we hold freely available to everyone in a format that can be viewed and re-used at will.

Anyone can use our data. You don't have to apply or ask for permission, but you do have to agree to the terms of the Open Government Licence for public sector information.

Intellectual property

The names, images and logos identifying Swindon Borough Council are proprietary marks of the Council. Copying of our logos and/or any other third party logos accessed via this website is not permitted without the express permission of the relevant copyright owner.

Map Data - Copyright Issues

Ordnance Survey

The Ordnance Survey map data included within this web site is provided by Swindon Borough Council under licence from the Ordnance Survey in order to fulfil its public function to act as a local authority. © Crown copyright and database rights 2018 OS 100024296. Use of this data is subject to terms and conditions.

You are granted a non-exclusive, royalty free, revocable licence solely to view the Licensed Data for non-commercial purposes for the period during which Swindon Borough Council makes it available. You are not permitted to copy, sub-license, distribute, sell or otherwise make available the Licensed Data to third parties in any form. Third party rights to enforce the terms of this licence shall be reserved to OS.

Persons viewing this mapping should contact Ordnance Survey copyright for advice where they wish to licence Ordnance Survey map data for their own use. 


Google Map data within this website is subject a set of terms and conditions of use that are specified by Google. Any person using this map data is deemed to have agreed to be bound by Google's Terms of Use.


This website contains general information about Swindon Borough Council and the services it provides. Although the Council takes great care to ensure the accuracy of the information presented on this website, its accuracy, or relevancy to you, cannot be guaranteed.

This website may from time to time operate chat rooms, forums, or other methods by which members of the public can express their views publicly. The publication on this website of such views does not in any way suggest that the Council supports or condones them. Because such chat room or forum services are public, the Council cannot guarantee that from time to time views will not be expressed on them which will be found by other members of the public to be offensive. However, the Council will take all reasonable steps to remove material which it believes to be offensive in accordance with its policy on such matters.

Should any person enter into correspondence with the Council regarding the content of this website (whether by letter, e-mail, telephone or howsoever otherwise), or make any correspondence through or via the services (including chat room or forum services) offered on this website, then any such correspondence shall be deemed not to be confidential and Swindon Borough Council shall be free (without infringing any copyright or like rights in such correspondence) to publish, reproduce, and or howsoever otherwise distribute all or a part of such correspondence for whatever purpose the Council shall deem fit. If the said correspondence should contain any ideas (of whatever nature), Swindon Borough Council shall be free to use those ideas for whatever purpose (and whatever period) it shall deem fit, and such use shall be free of any payment (or any other form of compensation) to the author(s) of the correspondence.

The website may from time to time contain links to websites which are not controlled by Swindon Borough Council. The Council has no control over these external websites. Unless specifically stated otherwise, the Council does not approve, recommend or endorse the content of, opinions expressed in, or any products or services offered via, such third party websites. Furthermore, the Council does not in any way guarantee the accuracy of the information contained in such websites nor does it guarantee that such websites will be free of objectionable content or free of content which is unsuitable for minors.

Swindon Borough Council does not guarantee that this website, or any website accessed via this website, is free of viruses. You should take all appropriate safeguards to prevent virus infection before accessing any part, or any information contained in, or downloadable from, this website.

The content of this website is particularly directed to the residents of the Borough of Swindon. Whilst the website is accessible to persons resident outside the council boundaries, this does not imply that the Council will provide any service mentioned on the website to such persons.

Swindon Borough Council, its employees, and/or agents, will not be liable for any damage caused by use of, or reliance upon, information and/or data published on, or arising out of use of, this website.

Personal Information and Privacy Policy

The information you provide will be used to administer and process services you request via MyAccount and may be used in future to provide information on related services from the Council. We will not share your data with any third party except where explicitly stated e.g. Capita for card payments.

Under the Data Protection Act you can see your own personal information. If you would like to know more about this, view the following page link ’Access to your personal information’ or contact the Data Protection Officer at Swindon Borough Council, Civic Offices, Euclid Street, Swindon SN1 2JH.

Use of Cookies in this Website - Our Policy

About Cookies - General Information

To make websites simpler, and to give the user a better ‘browsing experience’ websites sometimes place small data files on your computer. These small files are known as cookies. This is a very commonplace practice and nearly all websites will do this.

Cookies are small text files. They are primarily used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies improve things by:

  • Remembering settings (where provided), so that you don’t have to keep re-entering them whenever you visit a new web page.
  • Measuring how you use the website so that it can adjusted and honed over time to make sure it continues to meet your needs.

Some examples of the usage of cookies could be:

  • Using them to store information; used to personalise the website for your specific requirements. For example, a website that allows you to buy things, may use a cookie to record items you have in a shopping basket.
  • Using cookies to record user behaviours whilst visiting a website. For example to record and track the pages they have viewed to determine the paths that are being used to navigate through the website to specific information.

There are two different types of cookie that could be placed in your browser by a website:

  • Session cookies are only used for the period you use the website, and are deleted when you close your web browser. A new cookie would then be placed in your web browser if you were to visit the same website again in the future
  • Persistent cookies remain in your browser once you have left the site and closed your web browser. The next time you visit the site the information in the cookie will be used to ensure the website works as set up at the previous visit. For example, to replicate any preferences you have elected to adopt at the previous visit. Persistent cookies generally expire if the website that set them is not visited again within a certain timescale.

To learn more about what cookies are, and how to manage them, visit AboutCookies.org.

How We Use Cookies

Although Swindon Borough Council may use cookies from time to time, we never use them to identify you personally. They’re just used to make the site work better for you. Indeed, you can manage and/or delete these small files as you wish by using the tools feature within settings of your preferred Internet browser. 

We use cookies in various places across our main web domain, in our sub domains and in some third party systems. Some examples include:

  • In some cases, we operate browser-enabled processing systems for use by customers. These may use essential session cookies to enable certain parts of the website or system to function properly. In these cases, we do not retain any information after the session has finished.
  • We use a proprietary software product to track the usage of our website and provide volume metrics of users, web pages visited, returning users, organisations that refer users to our website and more. Any cookies used to enable this type of tracking do not, however, identify you or any of your personal details. Any information tracked in this way is aggregated with information about other users of our website and is reported at site total level. Information about specific individual users is neither reported nor retained.
  • We occasionally embed videos on YouTube using their privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player. YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit YouTube’s embedding videos information page

National Fraud Initiative

Swindon Borough Council is under a duty to protect the public funds it administers and to this end may use the information you have provided for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

For further information please see National Fraud Initiative or contact

Internal Audit Section
Swindon Borough Council
Civic Offices
Euclid Street

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