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Report a missed waste or recycling collection

We know how important it is to collect your waste and recycling, but occasionally we cannot make collections as scheduled. This may be for a number of reasons. If we haven't made a collection from your property, we may already know, in which case you wouldn't need to report it missed.

You can check this page for a status update of our latest collections. If your street isn't on the list of known issues, you should go ahead and report a missed collection. Otherwise, please note the information provided in the update.

  Collection type Status Roads or areas affected Reason Further information
good smiley Black wheelie bins Complete N/A N/A N/A
good smiley Blue bags Complete N/A N/A N/A
bad smiley Recycling boxes Outstanding
  • Dennis Road
  • Austin Road
Access issues Will re-attempt collection on Wednesday, 30 September 2020.
good smiley Plastics Complete N/A N/A N/A
Good smiley Food waste Complete N/A N/A N/A
Good smiley Garden waste Complete

N/A

N/A N/A
Good smiley Clinical waste Complete N/A N/A N/A
Good smiley Bulky waste Complete N/A N/A N/A

  Collection type Status Roads or areas affected Reason Further information
good smiley Black wheelie bins Complete N/A N/A N/A
good smiley Blue bags Complete N/A N/A N/A
bad smiley Recycling boxes Outstanding
  • Dennis Road
  • Austin Road
Access issues No access due to roadworks - returning to collect towards end of week.
bad smiley Plastics Outstanding
  • Villiers Close
  • Walter Close
  • Winchcombe Close
  • Spencer Close
  • Tregoze Way
  • Oliver Close
  • Wilmot Close
  • Whitmore Close
  • Grandison Close
  • Goldsborough Close
  • Carronbridge Road
  • Longstock Court
  • Frampton Close
  • Castlefield Close
  • Eastleaze Road
  • Denbeck Wood
  • Stonefield Close
  • Melrose Close
  • Aldborough Close
  • Oakwood Road
  • Whittingham Road
  • Langstone Way
  • Benwell Close
  • Alverston Close
  • Cleasby Close
  • Kirkton Hill
  • Stoneybeck Close
  • Shaw Road
  • The Chesters
  • Bentham Close
  • Hadleigh Close
  • Jenni Manors Court
  • Frost Close
Resources Collecting late afternoon on Monday, 28 September, or returning to collect on Tuesday, 29 September 2020.
Good smiley Food waste Complete N/A N/A N/A
bad smiley Garden waste Outstanding
  • Grantham Road
Access issues No access due to roadworks - returning to collect towards end of week.
Good smiley Clinical waste No collections scheduled N/A N/A N/A
Good smiley Bulky waste Complete N/A N/A N/A

Report a missed waste or recycling collection

We ask you to place all your waste and recycling at the nearest possible point to the property boundary by 6.30am on your collection day. Make sure that your bins, bags and boxes are clearly visible, otherwise your waste may not be collected.

You can check your property’s collection day using our collection day search tool.

If your waste is not collected by 5pm on the collection day and you think we have missed your collection, you can report it online by the end of the next working day.

We will return to collect your waste or recycling that:

  • was put out on time and in the correct place
  • contained the correct items
  • was reported as a missed collection before 5pm on the next working day after the scheduled collection day

You can report missed collection of:

  • general waste
  • garden waste (have your subscription reference number ready before reporting)
  • recycling
  • communal bin store

You can also use this form if you are part of the food waste recycling trial and you want to report a missed collection.

If you put your bin or recycling out late, or it is too late to report a missed collection, you can either:

You can also let us know if a public litter bin needs emptying.

Report a missed waste or recycling collection

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