Report a missed waste or recycling collection

We know how important it is to collect your waste and recycling, but occasionally we cannot make collections as scheduled. This may be for a number of reasons. If we haven't made a collection from your property, we may already know, in which case you wouldn't need to report it missed.

You can check this page for a status update of our latest collections. If your street isn't on the list of known issues, you should go ahead and report a missed collection. Otherwise, please note the information provided in the update.

  Collection type Status Roads or areas affected Reason Further information
good smiley Black wheelie bins Completed N/A N/A N/A
good smiley Blue bags Completed N/A N/A N/A
bad smiley Recycling boxes Outstanding
  • Oakhurst Way
  • Butleigh Road
  • Stanford Road
  • Twineham Road
  • Dorney Road
  • Helena Road
  • Gabriel Crescent
  • Voyager Drive
  • Mariner Road
  • Giotto Close
  • Vega Close
  • Benedict Mews
  • Ursa Way
  • Deneb Drive
  • Capella Crescent
  • Rigel Close
Resources Returning to collect on Monday, 26 September
good smiley Plastics Completed N/A N/A N/A
good smiley Food waste Completed N/A N/A N/A
bad smiley Garden waste Outstanding
  • Sandstone Road
  • Moredon Park
  • Cheney Manor Road
  • Rodbourne Road
  • Church Walk South
  • Purton Road
  • Knapp Close
  • Cheney Place
  • Bates Way
  • Wayte Street
  • Hull Road
  • Walkinshaw Road
  • Clapham Close
  • Enstone Close
  • Holmleigh
  • Wheatlands
  • Bourne Road
  • Brooklands Avenue
  • Elborough Road
  • Greenhill Road
  • Harvey Grove
  • Jubilee Road
  • Locksgreen Crescent
  • Lynwood Grove
  • Manor Crescent
  • Manor Gardens
  • Montrose Close
  • Bolingbroke Road
  • Moredon Road
  • North Leaze Close
  • Ridgeway Close
  • Ventnor Close
  • Yardley Close
  • The Street
  • Dorset Green
Resources Returning to collect on Monday, 26 September
good smiley Clinical waste No collections scheduled N/A N/A N/A
Good smiley Bulky waste Completed N/A N/A N/A

  Collection type Status Roads or areas affected Reason Further information
bad smiley Black wheelie bins Outstanding
  • Ipswich Street
Resources Returning to collect on Friday, 23 September
good smiley Blue bags Completed N/A N/A N/A
bad smiley Recycling boxes Outstanding
  • Mackmurdo Avenue
  • Newlyn Close
  • Creswick
  • Horne Close
  • Steinlen Close
  • Mucha Close
  • Hanker Close
  • Tiffany Close
  • Lalique Close
  • Horta Close
  • Jeffrey Close
  • Ashleworth Road
  • Dovedale
  • Rackham Close
Access issues and resources Returning to collect on Friday, 23 September
good smiley Plastics Completed N/A N/A N/A
good smiley Food waste Completed N/A N/A N/A
bad smiley Garden waste Outstanding
  • Vicarage Road
  • Beech Avenue
  • Sandstone Road
  • Barcote Close
  • Dunley Close
  • Redhouse Way
  • Fitwell Road
  • Gaveller Road
  • Dunvant Road
  • Muirfield
  • Augusta Close
  • Alderley Road
  • Eastbury Way
  • Chartwell Road
  • Ironstone Close
  • Tortworth Road
  • Butleigh Road
  • Stanford Road
  • Twineham Road
  • Dorney Road
  • Helena Road
  • Gabriel Crescent
  • Fawley Close
  • Caradon Walk
  • Britten Road
  • Hayburn Road
  • Claydon Road
  • Fenton Avenue
  • Buscot Close
  • Benedict Mews
  • Croome Close
  • Chastleton Road
  • Willington Road
  • Hidcot Court
  • Stackpole Crescent
  • Birkdale Close
  • Antony Road
  • Dowland Close
  • Addinsell Road
  • Rainham Road
  • Denby Road
  • Redhouse Gardens
  • Dyrham Court
  • Truscott Avenue
  • Hebden Close
  • Tuscan Road
  • Alwyn Court
  • Isambard Way
  • Kingdom Crescent
  • Dyson Road
  • Arnell Crescent
  • Horsley Close
  • Purcell Road
  • Delius Close
  • Fontmell Close
  • Dinton Close
  • William Morris Way
  • Webb Lane
  • Rossetti Lane
  • Malory Close
  • De Morgan Crescent
  • Siddal Street
  • John Ruskin Road
  • Beardsley Lane
  • Burne Jones Avenue
  • Jebb Close
  • Barber Place
  • Greene Street
  • Toynbee Avenue
  • Brantwood Close
  • The Rectangle
  • Dawson Close
  • Ashbee Crescent
  • Tadpole Mews
  • Rackham Close
  • Artisans Lane
  • Mackay Crescent
  • Maizey Road
  • Burden Road
  • Daneway
  • Mackmurdo Avenue
  • Selwyn Road
  • Image Road
  • Shapland
  • Pearson Road
  • Eastlake
  • Newlyn Close
  • Chatfield
  • Creswick
  • Horne Close
  • Faulkner Road
  • Mercer Close
  • Armfield Road
  • Mathews Close
  • Blanchard Road
  • Jekyll Close
  • Dearle Road
  • Steinlen Close
  • Mucha Close
  • Hanker Close
  • Tiffany Close
  • Lalique Close
  • Horta Close
  • Jeffrey Close
  • Van Erp Close
  • Cooper Close
  • Whall Close
  • Parsons Place
  • Irvine Close
  • Keohler Close
  • Lumb Close
  • Dresser Close
  • Sherrer Lane
Resources Returning to collect on Friday, 23 September
good smiley Clinical waste No collections scheduled N/A N/A N/A
Good smiley Bulky waste Completed N/A N/A N/A

Report a missed waste or recycling collection

We ask you to place all your waste and recycling at the nearest possible point to the property boundary by 6.30am on your collection day. Make sure that your bins, bags and boxes are clearly visible, otherwise your waste may not be collected.

You can check your property’s collection day using our collection day search tool.

If your waste is not collected by 5pm on the collection day and you think we have missed your collection, you can report it online by the end of the next working day.

We will return to collect your waste or recycling that:

  • was put out on time and in the correct place
  • contained the correct items
  • was reported as a missed collection before 5pm on the next working day after the scheduled collection day

You can report missed collection of:

  • general waste
  • garden waste (have your subscription reference number ready before reporting)
  • recycling
  • communal bin store

You can also use this form if you are part of the food waste recycling trial and you want to report a missed collection.

If you put your bin or recycling out late, or it is too late to report a missed collection, you can either:

You can also let us know if a public litter bin needs emptying.

Report a missed waste or recycling collection

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