Report a missed waste or recycling collection

We know how important it is to collect your waste and recycling, but occasionally we cannot make collections as scheduled. This may be for a number of reasons. If we haven't made a collection from your property, we may already know, in which case you wouldn't need to report it missed.

You can check this page for a status update of our latest collections. If your street isn't on the list of known issues, you should go ahead and report a missed collection. Otherwise, please note the information provided in the update.

  Collection type Status Roads or areas affected Reason Further information
good smiley Black wheelie bins Complete N/A N/A N/A
good smiley Blue bags Complete N/A N/A N/A
bad smiley Recycling boxes Outstanding
  • Glenmore Road
  • Thetford Way
  • Galloway Road
  • Queen Elizabeth Drive
  • Dickenson Road
  • Doyle Close
  • Noyes Close
  • Bryant Road
  • Stevenson Road
  • Sigerson Road
  • The Boulevard
  • Connelly Close
  • Brooke Crescent
  • Aiken Road
  • Alicia Close
  • Dydale Road
  • Melstock Road
  • Edred Walk
  • Fitzpiers Close
  • Lavinia Walk
  • Stinsford Crescent
  • Greenwood Grove
  • Damson Crescent
  • Damson Path
  • Markton Close
  • Haydonleigh Drive
  • Purton Road
  • Silbury Mews
  • Park Farm
  • Cloverlands
  • Holmleigh
  • Wheatlands
  • Barton Road
  • Branksome Road
  • Charlbury Close
  • Cheddar Road
  • Fernham Road
  • Locksgreen Crescent
  • Lulworth Road
  • Pembroke Gardens
  • Poole Road
  • Wickdown Avenue
  • The Street
  • Boscombe Road
  • Abbey View Road
  • Beauchamp Close
  • Swanage Walk
  • Akers Way
  • Clary Road
  • Mallow Close
  • Brooklime
Access issues Returning to collect on Saturday, 29 January 2022
good smiley Plastics Complete N/A N/A N/A
good smiley Food waste Complete N/A N/A N/A
bad smiley Garden waste Outstanding
  • Glenmore Road
  • Osterley Road
  • Hatfield Close
  • Capesthorne Drive
  • Cranborne Chase
  • Waterdown Close
  • Ashdown Way
  • Thetford Way
  • GalloWay Road
  • Queen Elizabeth Drive
  • Dickenson Road
  • Doyle Close
  • Noyes Close
  • Bryant Road
  • Stevenson Road
  • Figsbury Close
  • Sigerson Road
  • The Boulevard
  • Connelly Close
  • Brooke Crescent
  • Chilworth Close
  • Pencarrow Close
  • Torun Way
  • Mazurek Way
  • Polonez Court
  • Kopernik Road
  • Thursday Street
  • Havisham Drive
  • Prospero Way
  • Estella Close
  • Granica Close
  • Zakopane Road
  • Tatry Road
  • Dolina Road
  • White Eagle Road
  • Rysy Court
  • Hardy Close
  • Egdon Close
  • Torun Way South
  • Maybold Crescent
  • Casterbridge Road
  • Sandbourne Road
  • Artus Close
  • Vistula Crescent
  • Giles Road
  • Milbury Walk
  • Charmind Walk
  • Winterbourne Road
  • Alicia Close
  • Dydale Road
  • Melstock Road
  • Fitzpiers Close
  • Lavinia Walk
  • Stinsford Crescent
  • Piernik Close
  • Henchard Crescent
  • Newson Road
  • Lilian Close
  • Lucetta Rise
  • Jopp Close
  • Greenwood Grove
  • Damson Path
  • Markton Close
  • Borage Close
  • Brooklime Close
  • Burnet Close
  • Clary Road
  • Cloudberry Road
  • Coriander Way
  • Mallow Close
  • Marjoram Close
  • Meadowsweet Close
  • Parsley Close
  • Primrose Close
  • Rosemary Close
  • Sage Close
  • Speedwell Close
  • Stonecrop Way
  • Windflower Road
  • Anise Close
  • Cayenne Park
  • Chervil Close
  • Hysopp Close
  • Southernwood Drive
  • Tarragon Close
  • CaraWay Drive
  • High Street
  • Whitworth Road
  • The Gardens
  • Dewberry Close
  • Harbour Meadow
  • Days Rise
  • Arun Road
  • Avonmead
  • Catherine Wayte Close
  • Churchfield
  • Corfe Close
  • Firth Close
  • Frome Road
  • Greenmeadow Avenue
  • Green Valley Avenue
  • Hamble Road
  • Helmsdale
  • Medway Road
  • Sherford Road
  • The Brow
  • Thrushel Close
  • Torridge Close
  • Tweed Close
  • Wicks Close
  • Wylye Close
  • Thames Avenue
  • Barton Road
  • Branksome Road
  • Charlbury Close
  • Cheddar Road
  • Church Walk North
  • Coombe Road
  • Fernham Road
  • Harbour Close
  • Lewisham Close
  • Lulworth Road
  • Moredon Road
  • Newland Road
  • Pembroke Gardens
  • Poole Road
  • The Broadway
  • Wickdown Avenue
  • Windrush Road
  • Blunsdon Road
  • The Street
  • Boscombe Road
  • Abbey View Road
  • Lyddon Way
  • Barbury Close
  • Baydon Close
  • Swanage Walk
  • Moredon Park
  • Vicarage Road
  • Cheney Manor Road
  • Rodbourne Road
  • Church Walk South
  • Akers Way
  • Purton Road
  • Knapp Close
  • Cheney Place
  • Bates Way
  • Wayte Street
  • Beaney view
  • Slade Street
  • Hull Road
  • Walkinshaw Road
  • Clapham Close
  • Enstone Close
  • Bayleaf Avenue
  • Betony Close
  • Brookdene
  • Bryony Way
  • Cloverlands
  • Cornflower Road
  • Fennel Close
  • Foxglove Road
  • Francomes
  • Harebell Close
  • Holmleigh
  • Honeysuckle Close
  • Mellow Ground
  • Pennycress Close
  • Snowdrop Close
  • Wheatlands
  • Angelica Close
  • Avens Close
  • Basil Close
  • Bourne Road
  • Brooklands Avenue
  • Buckthorn Drive
  • Catmint Close
  • Chives Way
  • Clover Park
  • Comfrey Close
  • Coppice Close
  • Downland Road
  • Elborough Road
  • Greenhill Road
  • Harvey Grove
  • Highwood Close
  • Hylder Close
  • Jasmine Close
  • Jubilee Road
  • Lichen Close
  • Locksgreen Crescent
  • Loveage Close
  • Lynwood Grove
  • Manor Crescent
  • Manor Gardens
  • Marigold Close
  • Mint Close
  • Montrose Close
  • Bolingbroke Road
  • Moredon Road
  • North Leaze Close
  • Nutmeg Close
  • Ramsthorn Close
  • Ridgeway Close
  • Saffron Close
  • Shanklin Road
  • Ventnor Close
  • Yardley Close
  • Wood Hall Drive
  • Hartsthorn Close
  • The Street
  • Dorset Green
  • Stockbridge Copse
  • Frith Copse
  • Letterage Road
  • Webbs wood
  • Furze Close
  • Chasewood
  • Crabtree Copse
  • Eaton Wood
  • Squires Copse
  • Peaks Down
  • Horcott Road
  • Sound Copse
  • Hodds Hill
  • Tower Road
  • Garsington Drive
  • Burcot Close
  • Oakhurst Way
  • Longworth Drive
  • Hartington Road
  • Lampeter Road
  • Ilkeston Road
  • Porth Close
  • Hector Road
  • Sefton Road
  • Filsham Road
  • Dowlais Close
  • Callington Road
  • Calstock Road
  • Southwold Close
  • Pioneer Road
  • Herschel Close
  • Voyager Drive
  • Rosetta Close
  • Apollo Close
  • Mariner Road
  • Giotto Close
  • Vega Close
  • Treforest Close
  • Roughmoor Farm Close
  • Mayfly Road
  • Minnow Close
  • Boatman Close
  • Pathfinder Way
  • Stardust Crescent
  • Soyuz Crescent
  • Ulysses Road
  • Clementine Road
  • Mir Crescent
  • Cassini Drive
  • Dione Crescent
  • Phoebe Way
  • Hubble View
  • Ursa Way
  • Capella Crescent
  • Ariadne Road
  • Phoenix Gardens
  • Calypso Walk
  • Luna Close
  • Jason Close
  • Bayfield Close
  • Ashie Close
  • Berry Copse
  • Buie Close
  • Chicory Close
  • Clayhill Copse
  • Daisy Close
  • Elder Close
  • Fyne Close
  • Gairlock Close
  • Highmoor Copse
  • Horseshoe Crescent
  • Keycroft Copse
  • Lomond Close
  • Melfort Close
  • Morie Close
  • Nevis Close
  • Newmeadow Copse
  • Orrin Close
  • Periwinkle Close
  • Portmore Close
  • Purslane Close
  • Rannoch Close
  • Rinsdale Close
  • Russley Close
  • Ryan Close
  • Sandwood Close
  • Sparcells Drive
  • Stenness Close
  • Swinley Drive
  • Whitefield Crescent
  • Kishorn Close
  • Lowes Close
  • Yarrow Close
  • Thyme Close
Resources Returning to collect on Saturday, 29 January 2022
good smiley Clinical waste No collections scheduled N/A N/A N/A
Good smiley Bulky waste Complete N/A N/A N/A

  Collection type Status Roads or areas affected Reason Further information
good smiley Black wheelie bins Complete N/A N/A N/A
bad smiley Blue bags Outstanding
  • Overtown Hill
  • Green Road
Access issues Returning to collect on Friday, 28 January
bad smiley Recycling boxes Outstanding
  • Ballie Close
  • Barnsley Close
  • Gimson Close
  • The Leasows
  • Mackay Crescent
  • Highground
  • Blackney
  • Roadmartin
  • Sexton
  • Stonwell
  • Duneway
  • Scott Close
  • Matthew Close
  • Copper Close
  • Van Erp Close
  • Whall Close
  • Blanchard Road
  • Parson Place
  • Thrushel Close
  • Wylye Close
  • Churchfield
  • Blunsdon Road
  • Lyddon Way
  • Avonmead
     
Resources Returning to collect on Friday, 28 January
good smiley Plastics Complete N/A N/A N/A
good smiley Food waste Complete N/A N/A N/A
bad smiley Garden waste Outstanding
  • Sandstone Road
  • Barcote Close
  • Dunley Close
  • Redhouse Way
  • Fitwell Road
  • Gaveller Road
  • Dunvant Road
  • Muirfield
  • Augusta Close
  • Alderley Road
  • Eastbury Way
  • Chartwell Road
  • Ironstone Close
  • Tortworth Road
  • Butleigh Road
  • Stanford Road
  • Twineham Road
  • Dorney Road
  • Helena Road
  • Gabriel Crescent
  • Fawley Close
  • Caradon Walk
  • Britten Road
  • Hayburn Road
  • Claydon Road
  • Fenton Avenue
  • Buscot Close
  • Benedict Mews
  • Croome Close
  • Chastleton Road
  • Willington Road
  • Hidcot Court
  • Stackpole Crescent
  • Birkdale Close
  • Antony Road
  • Dowland Close
  • Addinsell Road
  • Rainham Road
  • Denby Road
  • Redhouse Gardens
  • Dyrham Court
  • Truscott Avenue
  • Hebden Close
  • Marbeck Close
  • Tuscan Road
  • Brean Road
  • Alwyn Court
  • Isambard Way
  • Kingdom Crescent
  • Smart Close
  • Dyson Road
  • Arnell Crescent
  • Horsley Close
  • Purcell Road
  • Delius Close
  • Fontmell Close
  • Dinton Close
  • William Morris Way
  • Webb Lane
  • Rossetti Lane
  • Malory Close
  • De Morgan Crescent
  • Siddal Street
  • John Ruskin Road
  • Beardsley Lane
  • Burne Jones Avenue
  • Jebb Close
  • Barber Place
  • Greene Street
  • Toynbee Avenue
  • Brantwood Close
  • The Rectangle
  • Dawson Close
  • Ashbee Crescent
  • Tadpole Mews
  • Rackham Close
  • Woolner Road
  • Mackay Crescent
  • Scott Close
  • Baillie Close
  • High Ground
  • Blackwell Close
  • Welby Close
  • Pugin Close
  • Augustus Close
  • Maizey Road
  • Burden Road
  • Gimson Crescent
  • Stoneywell
  • The Leasowes
  • Daneway
  • Mackmurdo Avenue
  • Selwyn Road
  • Image Road
  • Shapland
  • Pearson Road
  • Eastlake
  • Newlyn Close
  • Chatfield
  • Creswick
  • Horne Close
  • Faulkner Road
  • Mathews Close
  • Blanchard Road
  • Jekyll Close
  • Dearle Road
  • Steinlen Close
  • Mucha Close
  • Hanker Close
  • Tiffany Close
  • Lalique Close
  • Horta Close
  • Rodmarton Close
  • Barnsley Close
  • Sexton Close
  • Jeffrey Close
  • Van Erp Close
  • Cooper Close
  • Whall Close
  • Parsons Place
  • Irvine Close
  • Keohler Close
  • Lumb Close
  • Dresser Close
  • Sherrer Lane
  • Street
  • Minster Close
  • Ebor Close
  • Viking Close
  • Sandstone Road
  • Greensand Close
  • Dales Close
  • West Highland Road
  • Stenbury Close
  • Syon Close
  • Newstead Close
  • Scotney Crescent
  • Woburn Close
  • Bicton Road
  • Graythwaite Close
  • Dinmore Road
  • Monet CloseStewart Close
  • Scarlet Close
  • Wirral Way
  • Hamstead Way
  • Pennine Way
  • Hepworth Road
  • Gore Close
  • Lewis CloseBaxter Close
  • Joyce Close
  • Swift Avenue
  • Hugo Drive
  • Holliday Close
  • Timandra Close
  • Exbury Close
  • Kelly Gardens
  • Colbert Park
  • March Close
  • Laughton Way
  • Gaynor Close
  • Honeylight View
  • Darius Way
  • Gable Close
  • Bergman Close
  • Hayward Close
  • Shipley Drive
  • Hardwick Close
  • Greenwich Close
  • Arley Close
  • Tracy Close
  • Cooperfields
  • Cagney Drive
  • Oakie Close
  • Hudson Way
  • Oberon Way
  • Wayne Close
  • Elsham Way
  • Cobbett Close
  • Pickford Way
  • Garson Road
  • Olivier Road
  • Lukas Close
  • Cantelo Close
  • Poachers Way
  • Gamekeepers Close
  • Emerson Close
  • Wynwards Road
  • Waggoner Close
  • Sawyer Road
  • Mason Road
  • Woodsman Road
  • Arliss Close
  • Holden Crescent
  • Upton Close
  • Bowles Road
  • Henman Close
  • Aden Court
  • Bramdean Close
  • Colman Park
  • Little Avenue
  • Churchward Avenue
  • Collett Avenue
  • Northern Road
  • Devon Road
  • Cornwall Road
  • Richmond Road
  • Wiltshire Avenue
  • Westbrook Road
  • Howse Gardens
Resources Returning to collect on Friday, 28 January
good smiley Clinical waste No collections scheduled N/A N/A N/A
Good smiley Bulky waste Complete N/A N/A N/A

Report a missed waste or recycling collection

We ask you to place all your waste and recycling at the nearest possible point to the property boundary by 6.30am on your collection day. Make sure that your bins, bags and boxes are clearly visible, otherwise your waste may not be collected.

You can check your property’s collection day using our collection day search tool.

If your waste is not collected by 5pm on the collection day and you think we have missed your collection, you can report it online by the end of the next working day.

We will return to collect your waste or recycling that:

  • was put out on time and in the correct place
  • contained the correct items
  • was reported as a missed collection before 5pm on the next working day after the scheduled collection day

You can report missed collection of:

  • general waste
  • garden waste (have your subscription reference number ready before reporting)
  • recycling
  • communal bin store

You can also use this form if you are part of the food waste recycling trial and you want to report a missed collection.

If you put your bin or recycling out late, or it is too late to report a missed collection, you can either:

You can also let us know if a public litter bin needs emptying.

Report a missed waste or recycling collection

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