Report a missed waste or recycling collection

We know how important it is to collect your waste and recycling, but occasionally we cannot make collections as scheduled. This may be for a number of reasons. If we haven't made a collection from your property, we may already know, in which case you wouldn't need to report it missed.

You can check this page for a status update of our latest collections. If your street isn't on the list of known issues, you should go ahead and report a missed collection. Otherwise, please note the information provided in the update.

  Collection type Status Roads or areas affected Reason Further information
bad smiley Black wheelie bins Outstanding
  • Akers Court
  • Aki Court
  • Alwyn Court
  • Arnold Street
  • Ashanti Way
  • Berton Close
  • Blunt Rise
  • Broad Bush
  • Church Lane
  • Churchill Avenue
  • Churchway
  • Dussek Place
  • Easdale Street
  • Ermin Street
  • Fenby Place
  • Fitkin Court
  • Flagstaff Avenue
  • Frankel Avenue
  • Greenwood Place
  • High Street
  • Holdcroft Close
  • Hossil Lane
  • Jenkins Close
  • Lang Mews
  • Linley Road
  • Lonsdale Close
  • Malthouse Close
  • Manor Close
  • Mill Lane
  • Redhouse Gardens
  • Redhouse Way
  • Sams Lane
  • Stanton Park Lane
  • Street
  • Sutton Park
  • The Avenue
  • Tippett Avenue
  • Trenchard Road
  • Truscott Avenue
  • Vaughan Williams Way
  • West Hill
Resources Returning to collect on Friday, 8 December
good smiley Blue bags Completed N/A N/A N/A
bad smiley Recycling boxes and bags Outstanding
  • Back Lane
  • Banwell Avenue
  • Barnstaple Close
  • Bevisland
  • Bexley Walk
  • Bideford Close
  • Blakesley Close
  • Brean Road
  • Brickworth Place
  • Chapel Hill
  • Collingsmeasd
  • Cottles Close
  • Cranmore Avenue
  • Cricklade Road
  • Crudwell Way
  • Culpepper Close
  • Deneb Drive
  • Dione Crescent
  • Dolina Road
  • Dulverton Avenue
  • Elmore
  • Erlestoke Way
  • Fairlawn
  • Fareham Close
  • Fontmell Close
  • Fosbury Crescent
  • Friday Street
  • Front Lane
  • Hartland Close
  • Havisham Drive
  • Helston Road
  • Hermitage Lane
  • Homington Avenue
  • Homington Terrace
  • Hunters Grove
  • Ipswich Street
  • Ivy Lane
  • Kencot Court
  • Kimberley Road
  • Kingsdown Lane
  • Kingsway Close
  • Knolton Walk
  • Knowsley Road
  • Lower Widhill Farm Lane
  • Lucknam Crescent
  • Malmesbury Gardens
  • Newton Way
  • Osborne Street
  • Penrose Walk
  • Rainscombe Road
  • Rayfield Grove
  • Rigel Close
  • Rodwell Close
  • Salthrop Rise
  • Shrewton Walk
  • Soyuz Crescent
  • Staverton Way
  • Steadfast Lane
  • Stockton Road
  • Turnpike Road
  • Urchfont Way
  • Wardley Close
  • Westbrook Road
  • Westbury Road
  • Westwood Road
  • Weyhill Close
Resources  Returning to collect on Friday, 8 December
bad smiley Food waste Outstanding
  • Aprrox. 1400 properties
Resources Returning to collect on Friday, 8 December
good smiley Garden waste Completed N/A N/A N/A
Smiley face icon Clinical waste No collections scheduled N/A N/A N/A
good smiley Bulky waste Completed N/A N/A N/A

  Collection type Status Roads or areas affected Reason Further information
bad smiley Black wheelie bins Outstanding
  • Addison Crescent
  • Aden Court
  • Amberley Close
  • Arkwright Road
  • Arley Close
  • Bicton Road
  • Bramdean Close
  • Carter Close
  • Colbert Park
  • Cowleaze Walk
  • Crossways Avenue
  • Dave Watkins Court
  • Deben Crescent
  • Dinmore Road
  • Elstree Way
  • Fairford Crescent
  • Farmer Crescent
  • Furlong Close
  • Gore Close
  • Graythwaite Close
  • Greenwich Close
  • Hardwick Close
  • Haywain Close
  • Heaton Close
  • Hepworth Road
  • Hillary Close
  • Hugo Drive
  • Kelly Gardens
  • Kelmscot Road
  • Lady Lane
  • Lewis Close
  • Mason Road
  • Meadowcroft
  • Monet Close
  • Newstead Close
  • Pinnocks Place
  • Rushmere Path
  • Scotney Crescent
  • Seaton Close
  • Shipley Drive
  • Syon Close
  • Tenzing Gardens
  • Thames Avenue
  • The Thatchers
  • Thresher Drive
  • Tracy Close
  • Wilson Road
  • Wise Close
  • Woburn Close
  • Woodcutters Mews
  • Woodsman Road
Resources Returning to collect on Thursday, 7 December
bad smiley Blue bags Outstanding
  • Dover Street
  • Eastcott Hill
  • Prospect Hill
  • Western Street
Resources Returning to collect on Thursday, 7 December
bad smiley Recycling boxes Outstanding
  • Argyle Street
  • Brington Road
  • Byfield Way
  • Capitol Close
  • Castle View Road
  • Conan Doyle Walk
  • Corinium Way
  • Cricklade Road
  • Dovetrees
  • Ermin Street
  • Fitzmaurice Close
  • Foxbridge
  • Gayton Way
  • Gooch Street
  • Hackleton Rise
  • Harlestone Road
  • Hermitage Lane
  • Hunters Grove
  • Ipswich Street
  • Kilsby Drive
  • Kingsthorpe Grove
  • Marlborough Road
  • Newton Way
  • Nythe Road
  • Osborne Street
  • Oxford Road
  • Poltondale
  • Queens Drive
  • Rayfield Grove
  • Slade Drive
  • Stockton Road
  • The Orchard
  • Towcester Road
  • Trajan Road
  • Urchfont Way
  • Weedon Road
  • Welford Close
  • Westbrook Road
  • Westbury Road
Resources Returning to collect on Thursday, 7 December
good smiley Plastic and tins Completed N/A N/A N/A
good smiley Food waste Completed N/A N/A N/A
good smiley Garden waste Completed N/A N/A N/A
good smiley Clinical waste Completed N/A N/A N/A
Good smiley Bulky waste Completed N/A N/A N/A

Report a missed waste or recycling collection

We ask you to place all your waste and recycling at the nearest possible point to the property boundary by 6.30am on your collection day. Make sure that your bins, bags and boxes are clearly visible, otherwise your waste may not be collected.

You can check your property’s collection day using our collection day search tool.

If your waste is not collected by 5.00pm on the collection day and you think we have missed your collection, you can report it online by the end of the next working day.

We will return to collect your waste or recycling that:

  • was put out on time and in the correct place
  • contained the correct items
  • was reported as a missed collection before 5.00pm on the next working day after the scheduled collection day

You can report missed collection of:

  • general waste
  • recycling
  • food waste
  • garden waste (have your subscription reference number ready before reporting)
  • communal bin store

If you put your bin or recycling out late, or it is too late to report a missed collection, you can either:

You can also let us know if a public litter bin needs emptying.

Report a missed waste or recycling collection

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