Report a missed waste or recycling collection

We know how important it is to collect your waste and recycling, but occasionally we cannot make collections as scheduled. You can check this page for a status update of our latest collections. If your street isn't on the list, you should go ahead and report a missed collection.

You can use our waste wizard for more information on what can be recycled and how. For a summary of which types of materials go in each container, refer to household waste collections.
 

Status report for all types of waste collection
  Collection type Status Roads or areas affected Further information
bad smiley Black wheelie bins Completed N/A N/A
good smiley Weekly refuse bags Completed N/A N/A
good smiley Recycling boxes and reusable recycling bags Completed N/A N/A
good smiley Food waste Completed N/A N/A
good smiley Garden waste Completed N/A N/A
good smiley Clinical waste No collections scheduled N/A N/A
good smiley Bulky waste Completed N/A N/A

Status report for all types of waste collection
  Collection type Status Roads or areas affected Further information
good smiley Black wheelie bins Completed N/A N/A
good smiley Weekly refuse bags Completed N/A N/A
good smiley Recycling boxes and reusable recycling bags Completed N/A N/A
good smiley Food waste Completed N/A N/A
good smiley Garden waste Completed N/A N/A
good smiley Clinical waste No collections scheduled N/A N/A
good smiley Bulky waste Completed N/A N/A

Let us know about a missed waste or recycling collection

We ask you to place all your waste and recycling at the nearest possible point to the property boundary by 6.30am on your collection day. Make sure that your bins, bags and boxes are clearly visible, otherwise your waste may not be collected.

You can check your property’s collection day using our collection day search tool.

If your waste is not collected by 5.00pm on the collection day and you think we have missed your collection, you can report it online by the end of the next working day.

We will return to collect your waste or recycling that:

  • was put out on time and in the correct place
  • contained the correct items
  • was reported as a missed collection before 5.00pm on the next working day after the scheduled collection day

You can report missed collection of:

  • general waste
  • recycling
  • food waste
  • garden waste (have your subscription reference number ready before reporting)
  • communal bin store

If you put your bin or recycling out late, or it is too late to report a missed collection, you can either:

You can also let us know if a public litter bin needs emptying.

Report a missed waste or recycling collection

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