Report a missed waste or recycling collection

We know it's important to collect your waste and recycling, but sometimes we can't do it as planned. You can check this page to see if we have updates about missed collections. If your street isn't on the list, tell us we missed your collection.

Use our waste wizard to learn more about what can be recycled and how. For a list of what goes in each container, look at household waste collections.

Collection report for Friday, 10 January 2025

Status report for all types of waste collection

	Collection type	Status	Roads or areas affected	Further information
	Black wheelie bins and food waste	Outstanding due to resources	Argyle Street Bellingham Lane Bisley Close Bittern Road Brind Close Carver Close Caxton Close Centurion Way Chesford Close Corinium Way Cuckoos Mead Dobbin Close Dovetrees Eagle Close Eshton Walk Farnborough Road Finchdale Gantlettdene Gibbs Close Goldcrest Walk Heronscroft Kestrel Drive Kirby Close Knollys Close Lapwing Close Magpie Lane Manor Farm Lane Marshfield Way Merlin Way Morses Lane Nightingale Lane Oldlands Walk Osprey Close Partridge Close Passmore Close Peregrine Close Pipitdene Ripon Way Roves Lane Rowborough Lane Russell Walk Sandpiper Bridge St Andrews Green St Katherine Green Swanbrook Tealsbrook The Buntings The Owlets Trajan Road Wiseman Close Wrenswood	Returning to collect on Monday, 13 January
	Weekly refuse bags and food waste	Completed	N/A	N/A
	Recycling boxes, recycling bags and food waste	Completed	N/A	N/A
	Garden waste	Outstanding due to resources	Akers Way Ashie Close Bayfield Close Beaney View Berry Copse Botley Copse Brookdene Buie Close Chase Wood Clayhill Copse Crabtree Copse Eatonwood Elborough Road Fovant Close Frith Copse Furze Close Fyne Close Gairlock Close Highmoor Copse Hodds Hill Horcott Road Horseshoe Crescent Hull Road Keycroft Copse Kishorn Close Knapp Close Letterage Road Locksgreen Crescent Lomond Close Lowes Close Lynwood Grove Melfort Close Moredon Park Morie Close Ness Close Nevis Close Newmeadow Copse Orrin Close Peaks Down Portmore Close Purton Road Rannoch Close Rinsdale Close Roughmoor Farm Close Russley Close Ryan Close Sandwood Close Shanklin Road Slade Street Sound Copse Sparcells Drive Squires Copse Stenness Close Stockbridge Copse Swinley Drive The Street Tower Road Ventnor Close Webbs Wood Whitefield Crescent	Returning to collect on Monday, 13 January
	Flats	Outstanding due to resources	Blackman Gardens Clarence Street Commonweal Road Farnsby Street Gordon Gardens Horder Mews John Street Leicester Street Little London Court Marlborough Road Shippery Lane Temple Street The Moorings Victoria Road	Returning to collect on Monday, 13 January
	Clinical waste	No collections scheduled	N/A	N/A
	Bulky waste	Completed	N/A	N/A

Collection report for Thursday, 9 January 2025

Status report for all types of waste collection

	Collection type	Status	Roads or areas affected	Further information
	Black wheelie bins and food waste	Outstanding due to resources	Hunters Grove Leigh Road Oaksey Road Rayfield Grove Semley Walk Southbrook Street Stockton Road Urchfont Way Westbury Road	Returning to collect on Friday, 10 January
	Weekly refuse bags and food waste	Completed	N/A	N/A
	Recycling boxes, recycling bags and food waste	Outstanding due to resources	Barrowby Gate Barrowby Mews Briery Close Cawte Mews Downton Road	Returning to collect on Friday, 10 January
	Garden waste	Completed	N/A	N/A
	Flats	Outstanding due to resources	Bath Road Birch Street Clarence Street Commercial Road Commonweal Road Curtis Street Euclid Street Farnsby Street Fleet Street Fleming Way Gordon Gardens Groundwell Road Horder Mews John Street Leicester Street Lincoln Street Little London Court Manor Road Marlborough Road Padstow Road Saltash Road Shippery Lane Temple Street The Moorings Uxbridge Close Victoria Road	Returning to collect on Friday, 10 January
	Clinical waste	No collections scheduled	N/A	N/A
	Bulky waste	Completed	N/A	N/A

Let us know about a missed collection

Put all your waste and recycling containers as close as possible to the edge of your property by 6.30am on your collection day. Make sure they are easy to see, or we might not collect them.

You can check your collection day by using our rubbish and recycling collection days tool.

If we don't collect your bins by 5.00pm, and you think we've forgotten, report it online before the end of the next working day.

You can also tell us if a public litter bin needs emptying.

We will come back to collect your waste or recycling if:

• it was put out on time and in the right place
• it had the right things in it
• you told us we missed it before 5.00pm on the next working day after the day it should have been collected

You can report a missed collection of:

• general waste
• recycling
• food waste
• garden waste (have your garden waste reference number ready)
• bins in a shared bin store

If you put your bin or recycling out late, or it's too late to tell us we missed it, you can either:

• take it to the household waste recycling centre ('the tip')
• take your waste or recycling in and put it out again for your next collection