Annual report 2021/22

Our budget and your Council Tax

These pages offer information about our budget for the financial year 2021/22, and how we spend taxpayers’ money.

You can find out more about how your money is used to help support the town in this year’s Council Tax booklet.

We use our budget to provide hundreds of services to Swindon's residents. While many of our services are highly visible, like waste collections or road maintenance, many others go unseen, such as providing foster carers for children in crisis, caring for older people and supporting rough sleepers.

Over the past year, more people have relied on these unseen council services than ever before, with many residents facing difficult challenges brought on by the COVID-19 pandemic. Thanks to you and your money, we have been able to make a real difference to the lives of vulnerable people living in Swindon and will continue to do so over the year ahead.

Supporting our most vulnerable residents

Over 80 percent of this year’s budget will be spent on helping the most vulnerable members of our community, and with demand for these services continuing to increase, it means a lot less can be spent on other services.

For example, in 2020, your Council Tax helped to provide:

  • daily help for 1,085 adults to live independently at home
  • foster families or places with extended family members for 120 children who couldn’t be cared for by their parents
  • support through our Early Help services for 13,012 children
  • help to enable 1,727 people to return home from hospital

Without these vital safeguarding services, which we are required to provide by law, many adults and children would not be able to live their lives safely, in a supportive environment. Your money has a life-changing impact on those who depend on these vital services.

Supporting Swindon's economy

The coronavirus pandemic has had a major impact on businesses and economies across the world. We’re doing all we can, along with our partners and Swindon’s innovative business sector, to encourage economic recovery and growth in our town.

Outside of our response to the pandemic, our role as a council involves doing what we can to support the success of Swindon’s wider economy. We continue to promote the profile of Swindon as a great place to live, work and invest, whether this is through attracting new employers and external investment to the town or supporting the employers currently based here.

We also play a key role in attracting investments to the town, which are a huge boost for Swindon and the local economy. These external investments include £25m of government funding to redevelop Fleming Way and a bid for an additional £25m from the Government’s Towns Fund to be used towards several regeneration projects to improve the visitor experience in the town centre.

The money we receive through these grants must be spent on the work for those specific projects and cannot be used for any other work in the town, such as repairing roads or fixing potholes.

Other services your Council Tax supports

There are over a hundred other vital services your Council Tax helps fund, including:

  • road maintenance
  • transport and highways
  • waste and recycling
  • planning
  • fraud prevention
  • licensing

Over the past year your money has helped fund these everyday services, but has also funded vital support which makes a real difference to the lives of those most in need.

Switch to digital bills

The majority of our residents receive their Council Tax bill in paper form by post. However, for those who pay by Direct Debit, switching to digital bills is a more environmentally-friendly way of receiving your bill.

If you pay by Direct Debit and would like to make the switch to paperless, you can do so by emailing your Council Tax account number, preferred email address and surname to:

Financial support

You may be able to seek financial help with your Council Tax if you meet the required criteria. To help with paying your Council Tax, you can:

  • find out about applying for Council Tax Support
  • talk things through with our Council Tax office, who you can call on 0345 302 2316

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