Coronavirus (COVID-19)

We are publishing frequent updates about the impact the Coronavirus outbreak is having on council services, along with health guidance and other key information for residents and businesses.

swindon.gov.uk/coronavirus

Pay your Council Tax

COVID-19 pandemic impact on Council Tax refunds.

We currently cannot process cheque refunds. If you are due a refund and do not currently pay by Direct Debit, please e-mail swindon.counciltax@secure.capita.co.uk a copy of a bank statement (which clearly show the Account Name, Sort Code and Account Number) as evidence of your bank details so we can process your refund.

You can make a single Council Tax payment online using a debit card. You cannot pay by credit card. 

To make a payment you will need your Council Tax account number, which is on your bill.

Make a Council Tax payment

Paying by Direct Debit

It's easier to pay your Council Tax by Direct Debit because it means you don't have to remember to make monthly payments. To change to Direct Debit, you should either:

  • call us on 0345 302 2316 with your bank account details and Council Tax account number
  • download and complete a Direct Debit instruction and return it by post to the address shown on the form

Single payments by phone

You can make a single payment by debit card through our automated phone service. You cannot pay by credit card. 

Call 0845 603 5058, available 24 hours a day, seven days a week. Calls cost 5p per minute plus your telephone company’s network access charge.

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