Request a housing repair

If there is a problem with a council-owned home and a repair is needed, you should report it online. We will assess your need and, if necessary, arrange for a repair to be carried out. It is sometimes the tenant's responsibility to make the repair - see the tenant's handbook for more information.

If the fault is in your own living area of a council-owned property, you should report it via your 'My Housing Tenancy' online account. Here, you can also book your repair appointment, and amend it later if necessary. If the fault is in a communal area of a council-owned property, you should report it using the alternative form below.

You will first need to register for a 'My Housing Tenancy' account using your tenancy reference number. You can find this on your rent card or on letters from the council.

Login to 'My Housing Tenancy' and request a repair

Request a repair for a communal area

If you cannot request your repair online, you can contact us in a different way.


'My Housing Tenancy' allows you to book an inspection or repair appointment time which suits you. If you need to, you can also change or cancel an appointment.

A responsible adult must be present to allow our inspector or tradesperson access. The inspection or repair will not be carried out if the only person at home is aged under 18. If this happens, you will need to request the repair again.

Emergency repairs

For more information, visit our emergency housing repairs page.

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