Disruption to online payments Thursday, 22 August 2019

There will be intermittent disruption to online payments from 10.00am to 1.00pm this Thursday, while we carry out essential maintenance. We apologise in advance for any inconvenience this may cause.

Request a housing repair

Please note: We are currently experiencing technical difficulties that may result in a slow performance speed when requesting a housing repair online.

We appreciate your patience while we attempt to fix the issue and apologise for any inconvenience caused.

If there is a problem with a council owned home, you can report it online. We will decide if a repair is needed and arrange for it to be carried out. It is sometimes the tenant's responsibility to make the repair. See the tenant's handbook for more information.

If the fault is in your own area of a council property, report it through your 'My Housing Tenancy' online account. You can book your repair appointment and change it later if necessary. If the fault is in a communal area of a council property, report it using the appropriate form below.

If you don't already have a My Housing Tenancy account, register for 'My Housing Tenancy'  using your tenancy reference number. You can find this on your rent card or on letters from us.

Login to 'My Housing Tenancy' and request a repair

Request a repair for a communal area

If you cannot request your repair online, you can contact us in a different way.


'My Housing Tenancy' allows you to book an appointment time that suits you. If you need to, you can also change or cancel an appointment.

A responsible adult over 18 years must be present to allow our inspector or tradesperson into your home.

Emergency repairs

For more information, visit our emergency housing repairs webpage.

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