Request a housing repair

If there is a problem with a council-owned home, you can report it online. We will decide if a repair is needed and arrange for it to be carried out. It is sometimes the tenant's responsibility to make the repair. See the tenant's handbook for more information.

If the fault is in your own area of a council property, report it through your 'My Housing Tenancy' online account. You can book your repair appointment and change it later if necessary. If the fault is in a communal area of a council property, report it using the appropriate form below.

If you don't already have a My Housing Tenancy account, register for 'My Housing Tenancy'  using your tenancy reference number. You can find this on your rent card or on letters from us.

Login to 'My Housing Tenancy' and request a repair

Request a repair for a communal area

If you cannot request your repair online, you can contact us in a different way.


'My Housing Tenancy' allows you to book an appointment time that suits you. If you need to, you can also change or cancel an appointment.

A responsible adult over 18 years must be present to allow our inspector or tradesperson into your home.

Emergency repairs

For more information, visit our emergency housing repairs webpage.

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