Request an emergency housing repair
You can only request an emergency repair if the problem can cause a threat to your safety or security.
Problems classed as an emergency:
- Dangerous flooring or stairs
- Blocked chimney to an open fire
- Electric spark
- Bare wires
- Severely damaged or dangerous roof
- Total loss of water supply or electric power
- Uncontrollable water leaks
- Unusable taps in the ‘on’ position
- Blocked toilet, if there is only one toilet in the property
- Blocked drain, if backing up
- Clogged soil vent pipe
- Removal of brick debris or rubble, if a member of the household is elderly or ill
- Lost access to your property
- Unsecured property
For all other repairs, you should request a housing repair online.
To request an emergency repair, call 01793 445500. You can also call this number outside of normal working hours.
Charges
Please note: We do not charge for an emergency repair however, if we come to your property and find that you are responsible for causing the problem, we will charge you for the cost of the repair and call-out.
How to make a housing complaint
If you are a tenant living in council housing, you can make a complaint about your home or the housing services you receive.
Before making a complaint, check if the issue can be resolved by reporting it directly to us. This includes things such as repairs needed in your home, missed appointments or checks for damp and mould. You can do this through our report it service or by searching our website.
If your concern cannot be resolved in this way, you can use our tenants council housing and service complaints process. There are also further options if you can't do it online.
If your complaint is not about council housing or housing services, please visit our complaints, compliments and feedback page for more information. If you are unsure which process applies, email: customerservicecomplaints@swindon.gov.uk.