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Managing your council housing tenancy

You can manage your council housing tenancy online. In your 'My Housing Tenancy' account, you can:

  • report and manage housing repairs
  • view your rent payments and check your account balance
  • update your personal details and household information

To create an account, you will need to have your tenancy, rent or application reference number to hand. 

My housing tenancy guide

Login to your 'My Housing Tenancy' account

Register for your 'My Housing Tenancy' account

Where is my tenancy or rent reference number?

Your tenancy or rent reference number is the 13-digit code which appears on your rent card and at the top of letters from the council about your tenancy.

If you cannot find your reference number or rent card, you should speak to your Neighbourhood Housing Officer.

Find out more about your tenancy agreement in the Tenant's Handbook.

To make a rent payment, visit the pay your council rent webpage.

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