Report a missed waste or recycling collection

We know how important it is to collect your waste and recycling, but occasionally we cannot make collections as scheduled. This may be for a number of reasons. If we haven't made a collection from your property, we may already know, in which case you wouldn't need to report it missed.

You can check this page for a status update of our latest collections. If your street isn't on the list of known issues, you should go ahead and report a missed collection. Otherwise, please note the information provided in the update.

Collections report for Tuesday, 21 January 2020

  Collection type Status Roads affected Reason Further information
good smiley Black wheelie bins Complete N/A N/A N/A
good smiley Blue bags Complete N/A N/A N/A
good smiley Recycling boxes Complete N/A N/A N/A
bad smiley Plastics Outstanding
  • Shaw (all turnings)
  • Cartwright Drive
  • Baileys Way
  • Burderop Close
  • The Mountings
  • Hackpen Close
  • Marine Close
  • Woodland View
  • Swindon Road
  • Perrys Lane
  • Weirside Avenue
  • St Andrews Close
  • Berkeley Road
  • Artis Avenue
  • Lister Road
  • Petter Close
  • Whichelstow
  • Bath Road
  • The Mall
  • Commenweal Road
  • Goddard Avenue
  • Belmont Crescent
  • Roman Crescent
  • Field Rise
  • Mill Lane
  • The Quarries
  • Quarry Road
  • Penfold Gardens
  • Grovelands Avenue
  • Springfield Road
  • Westlecot Road
  • Avenue Road
  • Lethbridge Road
  • Bradford Road
  • Ripley Road
  • Devizes Road
  • Newport Street
  • Station Approach
  • Hoopers Place
  • Godwin Court
  • Berenger Close
  • St Margaret's Road
  • Winifred Street
  • Evelyn Street
  • Hesketh Crescent
  • Dewell Mews
  • Strouds Close
  • Tismeads Crescent
  • Glenwood Close
  • Ambrose Road
  • Linley Close
  • Fitzroy Road
  • Pleydell Road
  • Wyvern Close
  • Nicholas Court
Resourcing issues Making outstanding collections on Wednesday, 22 January
Good smiley Food waste Complete N/A N/A N/A
Good smiley Garden waste Complete N/A N/A N/A
Good smiley Commercial waste Complete N/A N/A N/A
Good smiley Clinical waste Complete N/A N/A N/A
Good smiley Bulky waste Complete N/A N/A N/A

Report a missed waste or recycling collection

We ask you to place all your waste and recycling at the nearest possible point to the property boundary by 6.30am on your collection day. Make sure that your bins, bags and boxes are clearly visible, otherwise your waste may not be collected.

You can check your property’s collection day using our collection day search tool.

If your waste is not collected by 5pm on the collection day and you think we have missed your collection, you can report it online by the end of the next working day.

We will return to collect your waste or recycling that:

  • was put out on time and in the correct place
  • contained the correct items
  • was reported as a missed collection before 5pm on the next working day after the scheduled collection day

You can report missed collection of:

  • general waste
  • garden waste (have your subscription reference number ready before reporting)
  • recycling
  • communal bin store

You can also use this form if you are part of the food waste recycling trial and you want to report a missed collection.

If you put your bin or recycling out late, or it is too late to report a missed collection, you can either:

You can also let us know if a public litter bin needs emptying.

Report a missed waste or recycling collection

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