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Report a missed waste or recycling collection

We know how important it is to collect your waste and recycling, but occasionally we cannot make collections as scheduled. This may be for a number of reasons. If we haven't made a collection from your property, we may already know, in which case you wouldn't need to report it missed.

You can check this page for a status update of our latest collections. If your street isn't on the list of known issues, you should go ahead and report a missed collection. Otherwise, please note the information provided in the update.

Collections report for Friday, 31 July 2020

  Collection type Status Roads or areas affected Reason Further information
good smiley Black wheelie bins Complete N/A N/A N/A
good smiley Blue bags Complete N/A N/A N/A
bad smiley Recycling boxes Outstanding
  • Green Valley Avenue
  • Green Meadow Avenue
  • Churchfield
  • High Street
  • Boscombe Road
  • Bryony Way
  • Bayleaf Avenue
  • Marigold Close
  • Chives Way
  • Ramsthorn Close
  • Basil Close
  • Catmint Close
  • Loveage Close
  • Buckthorn Drive
  • Jasmine Close
  • Clover Park
  • Nutmeg
  • Hylder Close
  • Fennel Close
  • Alder Close
  • Safforn Close
  • Mint Close
  • Angelica Close
  • Lichen Close
  • Moredon Park
  • Akers Way
Resources Returning to collect on Saturday, 1 August.
bad smiley Plastics Outstanding
  • Abbey View Road
  • Akers Way
  • Alder Close
  • Angelica Close
  • Anise Close
  • Ashdown Way
  • Aubrey Gardens
  • Avens Close
  • Barbury Close
  • Barton Road
  • Basil Close
  • Bates Way
  • Baydon Close
  • Bayleaf Avenue
  • Beaney View
  • Beauchamp Close
  • Bluebell Path
  • Bolingbroke Road
  • Borage Close
  • Boscombe Road
  • Bourne Road
  • Branksome Road
  • Brooklands Avenue
  • Brooklime Close
  • Bryony Way
  • Buckthorn Drive
  • Burnet Close
  • Capesthorne Drive
  • Caraway Drive
  • Catmint Close
  • Cayenne Park
  • Chantry Road
  • Charlbury Close
  • Charmind Walk
  • Cheddar Road
  • Cheney Manor Road
  • Cheney Place
  • Chervil Close
  • Chicory Close
  • Chilworth Close
  • Chives Way
  • Church Walk North
  • Clapham Close
  • Clary Road
  • Cloudberry Road
  • Clover Park
  • Cloverlands
  • Comfrey Close
  • Coombe Road
  • Coppice Close
  • Coriander Way
  • Cranborne Chase
  • Daisy Close
  • De Morgan Crescent
  • Dorset Green
  • Downland Road
  • Edith New Close
  • Elborough Road
  • Elder Close
  • Enstone Close
  • Exmoor Close
  • Fennel Close
  • Fernham Road
  • Foxhill Close
  • Grace Walk
  • Greenhill Road
  • Harbour Close
  • Harbour Meadow
  • Hartsthorn Close
  • Harvey Grove
  • Hatfield Close
  • Haydon End Lane
  • Haydonleigh Drive
  • Highwood Close
  • Holmleigh Hull Road
  • Hylder Close
  • Hysopp Close
  • Jasmine Close
  • Jubilee Road
  • Kiln Lane
  • Knapp Close
  • Lewisham Close
  • Lichen Close
  • Locksgreen Crescent
  • Loveage Close
  • Lulworth Road
  • Lynwood Grove
  • Mallow Close
  • Malory Close
  • Manor Crescent
  • Manor Gardens
  • Marigold Close
  • Marjoram Close
  • Meadowsweet Close
  • Milbury Walk
  • Mint Close
  • Montrose Close
  • Moredon Park
  • Moredon Road
  • North Leaze Close
  • Nutmeg Close
  • Osterley Road
  • Park Farm
  • Parsley Close
  • Pembroke Gardens
  • Periwinkle Close
  • Poole Road
  • Powell Place
  • Primrose Close
  • Purslane Close
  • Purton Road Purton Road
  • Ramsthorn Close
  • Ridgeway Close
  • Rosemary Close
  • Saffron Close
  • Sage Close
  • Shanklin Road
  • Silbury Mews
  • Slade Street
  • Southernwood Drive
  • Speedwell Close
  • Stonecrop Way
  • Swanage Walk
  • Tarragon Close
  • Telford Pool
  • The Lane
  • The Street
  • Thyme Close
  • Ventnor Close
  • Vicarage Road
  • Walkinshaw Road
  • Wayte Street
  • Webb Lane
  • Wheatlands
  • Wickdown Avenue
  • William Morris Way
  • Willowherb Close
  • Windflower Road
  • Wood Hall Drive
  • Yardley Close
  • Yarrow Close
Resources Returning to collect on Saturday, 1 August.
Good smiley Food waste Complete N/A N/A N/A
good smiley Garden waste Complete N/A N/A N/A
Good smiley Commercial waste Complete N/A N/A N/A
Good smiley Clinical waste No collections scheduled N/A N/A N/A
Good smiley Bulky waste Complete N/A N/A N/A

Report a missed waste or recycling collection

We ask you to place all your waste and recycling at the nearest possible point to the property boundary by 6.30am on your collection day. Make sure that your bins, bags and boxes are clearly visible, otherwise your waste may not be collected.

You can check your property’s collection day using our collection day search tool.

If your waste is not collected by 5.00pm on the collection day and you think we have missed your collection, you can report it online by the end of the next working day.

We will return to collect your waste or recycling that:

  • was put out on time and in the correct place
  • contained the correct items
  • was reported as a missed collection before 5pm on the next working day after the scheduled collection day

You can report missed collection of:

  • general waste
  • garden waste (have your subscription reference number ready before reporting)
  • recycling
  • communal bin store

You can also use this form if you are part of the food waste recycling trial and you want to report a missed collection.

If you put your bin or recycling out late, or it is too late to report a missed collection, you can either:

You can also let us know if a public litter bin needs emptying.

Report a missed waste or recycling collection

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