Report a missed waste or recycling collection

We know how important it is to collect your waste and recycling, but occasionally we cannot make collections as scheduled. If we haven't made a collection from your property, we may already know, in which case you wouldn't need to report it missed.

You can check this page for a status update of our latest collections. If your street isn't on the list of known issues, you should go ahead and report a missed collection.

You can use our waste wizard for more information on what can be recycled and how. For a summary of which types of materials go in each container, refer to household waste collections.
 

  Collection type Status Roads or areas affected Further information
bad smiley Black wheelie bins Outstanding
- due to resources
  • Charlotte Mews
  • Conference Road
  • Dammas Lane
  • Little London
  • Melbourne Close
  • Pippin Street
  • Scott Way
  • Steeple View
  • Union Street
  • Wood Street
Returning to collect on Tuesday, 5 March
good smiley Weekly refuse bags Completed N/A N/A
good smiley Recycling boxes and reusable recycling bags Completed N/A N/A
good smiley Food waste Completed N/A N/A
good smiley Garden waste Completed N/A N/A
good smiley Clinical waste Completed N/A N/A
good smiley Bulky waste Completed N/A N/A

  Collection type Status Roads or areas affected Further information
bad smiley Black wheelie bins Outstanding
- due to resources
  • Abbey View
  • Botley Copse
  • Clouts Wood
  • East Drive Blunsdon Abbey Park
  • Frith Copse
  • Horcott Road
  • Letterage Road
  • Main Drive Blunsdon Abbey Park
  • North Drive Blunsdon Abbey Park
  • Ratcoombe Road
  • South Drive Blunsdon Abbey Park
  • Stockbridge Copse
  • Webbs Wood
  • West Drive Blunsdon Abbey Caravan Park
Returning to collect on Saturday, 2 March 2024
good smiley Weekly refuse bags Completed N/A N/A
bad smiley Recycling boxes and reusable recycling bags Outstanding - access issues
  • Acril Court
  • Cambria Place
  • Chester Street
Returning to collect on Saturday, 2 March 2024
bad smiley Food waste Outstanding
- due to resources
See lists under black wheelie and recycling above Returning to collect on Saturday, 2 March 2024
bad smiley Garden waste Outstanding
- due to resources
  • Aisne Road
  • Albion Street
  • Axbridge Close
  • Banwell Avenue
  • Basset Down
  • Beaufort Green
  • Bembridge Close
  • Brendon Walk
  • Bridge Street
  • Bridport Road
  • Cambrai Road
  • Clanfield Road
  • Clyffe Close
  • Cross Street
  • Dawlish Road
  • Draycot Close
  • Draycot Foliat Lane
  • Fairwater Court
  • Forge Road
  • Haywain Close
  • Hodson Lane
  • Honiton Road
  • Kingswood
  • Marlowe Avenue
  • Midhurst Avenue
  • North Street
  • Nursery Close
  • Old School Court
  • Osterley Road
  • Park Lane
  • Penrose Walk
  • Prospect Hill
  • Prospect Place
  • Purton Road
  • Radstock Avenue
  • Read Street
  • Redruth Close
  • Ringwood Close
  • Roberts Close
  • Sambre Road
  • Shaftesbury Avenue
  • Shoscombe Green
  • Silverton Road
  • Sun Lane
  • Swindon Road
  • Tavistock Road
  • The Thatchers
  • Thresher Drive
  • Union Street
  • Verwood Close
  • Wanborough Road
  • Warrener Close
  • Welcombe Avenue
  • Western Street
  • Weyhill Close
  • Whitbourne Avenue
  • Wishford Row
  • Woodcutters Mews
  • Yeovil Close
Returning to collect on Saturday, 2 March 2024
good smiley Clinical waste Nothing scheduled N/A N/A
Good smiley Bulky waste Completed N/A N/A

Let us know about a missed waste or recycling collection

We ask you to place all your waste and recycling at the nearest possible point to the property boundary by 6.30am on your collection day. Make sure that your bins, bags and boxes are clearly visible, otherwise your waste may not be collected.

You can check your property’s collection day using our collection day search tool.

If your waste is not collected by 5.00pm on the collection day and you think we have missed your collection, you can report it online by the end of the next working day.

We will return to collect your waste or recycling that:

  • was put out on time and in the correct place
  • contained the correct items
  • was reported as a missed collection before 5.00pm on the next working day after the scheduled collection day

You can report missed collection of:

  • general waste
  • recycling
  • food waste
  • garden waste (have your subscription reference number ready before reporting)
  • communal bin store

If you put your bin or recycling out late, or it is too late to report a missed collection, you can either:

You can also let us know if a public litter bin needs emptying.

Report a missed waste or recycling collection

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