Report a missed waste or recycling collection

We know how important it is to collect your waste and recycling, but occasionally we cannot make collections as scheduled. This may be for a number of reasons. If we haven't made a collection from your property, we may already know, in which case you wouldn't need to report it missed.

You can check this page for a status update of our latest collections. If your street isn't on the list of known issues, you should go ahead and report a missed collection. Otherwise, please note the information provided in the update.

  Collection type Status Roads or areas affected Reason Further information
bad smiley Black wheelie bins Outstanding
  • St Austell Way
  • Hayle Road
 Resources Returning to collect on Monday, 12 June
good smiley Blue bags Completed N/A N/A N/A
bad smiley Recycling boxes Outstanding
  • Acorn Close
  • Arlington Close
  • Ashbury Avenue
  • Barnard Close
  • Blakeney Avenue
  • Bowleymead
  • Cardwell Close
  • Chalford Avenue
  • Cheraton Close
  • Colingsmead
  • Crieff Close
  • Dallas Avenue
  • Darwin Close
  • Egerton Close
  • Fanstones Road
  • Fraser Close
  • Greenway Close
  • Hatherley Road
  • Hawker Road
  • Haynes Close
  • Hedgerow Close
  • Islandsmead
  • Karslake Close
  • Keble Close
  • Lawrence Close
  • Mayfield Close
  • Meadow Road
  • Melford Walk
  • Mundy Avenue
  • Northfield Way
  • Nyland Road
  • Okeford Close
  • Overbrook
  • Pasture Close
  • Pentridge Close
  • Purbeck Close
  • Radley Close
  • Reeves Close
  • Shapwick Close
  • Twickenham Close
  • Waldron Close
  • Wayside Close
  • West View
 Resources Returning to collect on Monday, 12 June
good smiley Plastics Completed N/A N/A N/A
good smiley Food waste Completed N/A N/A N/A
good smiley Garden waste Completed N/A N/A N/A
good smiley Clinical waste No collections scheduled N/A N/A N/A
Good smiley Bulky waste Completed N/A N/A N/A

  Collection type Status Roads or areas affected Reason Further information
good smiley Black wheelie bins Completed N/A N/A N/A
good smiley Blue bags Completed N/A N/A N/A
good smiley Recycling boxes Completed N/A N/A N/A
good smiley Plastics Completed N/A N/A N/A
good smiley Food waste Completed N/A N/A N/A
good smiley Garden waste Completed N/A N/A N/A
good smiley Clinical waste No collections scheduled N/A N/A N/A
Good smiley Bulky waste Completed N/A N/A N/A

Report a missed waste or recycling collection

We ask you to place all your waste and recycling at the nearest possible point to the property boundary by 6.30am on your collection day. Make sure that your bins, bags andboxes are clearly visible, otherwise your waste may not be collected.

You can check your property’s collection day usingourcollection day search tool.

If your waste is not collected by 5.00pm on the collection day and you think we have missed your collection, you canreport it online by the end of the next working day.

We will return to collect your waste or recycling that:

  • was put out on time and in the correct place
  • contained the correct items
  • was reported as a missed collection before 5.00pm on the next working day after the scheduled collection day

You can report missed collection of:

  • general waste
  • garden waste (have your subscription reference number ready before reporting)
  • recycling
  • communal bin store

You can also use this form if you are part of the food waste recycling trial and you want to report a missed collection.

If you put your bin or recycling out late, or it is too late to report a missed collection, you can either:

You can also let us know if a public litter bin needs emptying.

Report a missed waste or recycling collection

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