Coronavirus (COVID-19)

Updates on council services, health advice, and support available for residents and businesses.

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Report a missed waste or recycling collection

We know how important it is to collect your waste and recycling, but occasionally we cannot make collections as scheduled. This may be for a number of reasons. If we haven't made a collection from your property, we may already know, in which case you wouldn't need to report it missed.

You can check this page for a status update of our latest collections. If your street isn't on the list of known issues, you should go ahead and report a missed collection. Otherwise, please note the information provided in the update.

  Collection type Status Roads or areas affected Reason Further information
good smiley Black wheelie bins Complete N/A N/A N/A
good smiley Blue bags Complete N/A N/A N/A
bad smiley Recycling boxes Outstanding
  • Bates Way
  • Bolingbroke Road
  • Bourne Road
  • Chantry Road
  • Clapham Close
  • Dorset Green
  • Edith New Close
  • Enstone Close
  • Greenhill Road
  • Hull Road
  • Manor Crescent
  • Montrose Close
  • Moredon Road
  • North Leaze Close
  • Powell Place
  • Slade Street
  • The Lane
  • Walkinshaw Road
  • Wayte Street
  • Yardley Close
Resources Returning to collect on Saturday, 26 September 2020.
bad smiley Plastics Outstanding
  • Aiken Road
  • Alder Close
  • Angelica Close
  • Ascott Close
  • Avens Close
  • Basil Close
  • Bayleaf Avenue
  • Bluebell Path
  • Brooke Crescent
  • Bryant Road
  • Bryony Way
  • Buckthorn Drive
  • Capesthorne Drive
  • Catmint Close
  • Charlock Path
  • Charmind Walk
  • Chilworth Close
  • Chives Way
  • Chopin Mews
  • Church Walk North
  • Church Walk South
  • Cloudberry Road
  • Clover Park
  • Cloverlands
  • Comfrey Close
  • Connelly Close
  • Coppice Close
  • Damson Crescent
  • Damson Path
  • Dickenson Road
  • Dolina Road
  • Downland Road
  • Doyle Close
  • Dydale Road
  • Edred Walk
  • Egdon Close
  • Elborough Road
  • Fennel Close
  • Figsbury Close
  • Fitzpiers Close
  • Galloway Road
  • Giles Road
  • Glenmore Road
  • Grace Walk
  • Greenwood Grove
  • Guernsey Lane
  • Hardy Close
  • Hartsthorn Close
  • Hatfield Close
  • Haydon End Lane
  • Haydonleigh Drive
  • Henchard Crescent
  • Highwood Close
  • Holmleigh
  • Hylder Close
  • Jagoda Court
  • Jasmine Close
  • Jopp Close
  • Jubilee Road
  • Lavinia Walk
  • Lichen Close
  • Locksgreen Crescent
  • Loveage Close
  • Lucetta Rise
  • Lynwood Grove
  • Marigold Close
  • Markton Close
  • Maybold Crescent
  • Mazurek Way
  • Meadowsweet Close
  • Melstock Road
  • Milbury Walk
  • Mint Close
  • Moredon Park
  • Newson Road
  • Noyes Close
  • Nutmeg Close
  • Oberek Lane
  • Osterley Road
  • Park Farm
  • Pencarrow Close
  • Piernik Close
  • Primrose Close
  • Purton Road
  • Purton Road
  • Queen Elizabeth Drive
  • Ramsthorn Close
  • Rysy Court
  • Saffron Close
  • Sandbourne Road
  • Shanklin Road
  • Sigerson Road
  • Silbury Mews
  • Speedwell Close
  • Stevenson Road
  • Stinsford Crescent
  • Stonecrop Way
  • Tatry Road
  • The Boulevard
  • The Street
  • Thetford Way
  • Torun Way
  • Torun Way South
  • Ventnor Close
  • Vistula Crescent
  • Wheatlands
  • White Eagle Road
  • Willowherb Close
  • Windflower Road
  • Winterbourne Road
  • Wood Hall Drive
  • Zakopane Road
Resources Returning to collect on Saturday, 26 September 2020.
Good smiley Food waste Complete N/A N/A N/A
Good smiley Garden waste Complete

N/A

N/A N/A
Good smiley Clinical waste No collections scheduled N/A N/A N/A
Good smiley Bulky waste Complete N/A N/A N/A

  Collection type Status Roads or areas affected Reason Further information
good smiley Black wheelie bins Complete N/A N/A N/A
good smiley Blue bags Complete N/A N/A N/A
bad smiley Recycling boxes Outstanding
  • Addinsell Road
  • Alderley Road
  • Arnell Crescent
  • Arnold Street
  • Arun Road
  • Ashridge Court
  • Avonmead
  • Blunsdon Road
  • Britten Road
  • Chastleton Road
  • Churchfield
  • Claydon Road
  • Delius Close
  • Dewberry Close
  • Dowland Close
  • Dyson Road
  • Easdale Street
  • Eastbury Way
  • Elgar Close
  • Fenton Avenue
  • Furlong Close
  • Green Valley Avenue
  • Greenmeadow Avenue
  • Hebden Close
  • Helmsdale
  • Hidcot Court
  • High Street
  • Holst Road
  • John Ruskin Avenue
  • Lyddon Way
  • Marbeck Close
  • Medway Road
  • Purcell Road
  • Rackham Close
  • Rother Close
  • Rushmere path
  • Sherford Road
  • Smart Close
  • Thames Avenue
  • The Brow
  • Thrushel Close
  • Torridge Close
  • Truscott Avenue
  • Tweed Close
  • Vaughan Williams Way
  • Wicks Close
  • Willington Road
  • Wylye Close
     
Resources Returning to collect on Friday, 25 September 2020.
bad smiley Plastics Outstanding
  • Elstree Way
  • Ensor Close
  • Exbury Close
  • Falconer Mews
  • Fenby Place
  • Fenton Avenue
  • Fitkin Court
  • Fontmell Close
  • Frankel Avenue
  • Gable Close
  • Gamekeepers Close
  • Garnet Crescent
  • Garson Road
  • Gaynor Close
  • Gilman Close
  • Greensand Close
  • Greenwood Place
  • Greycing Street
  • Hamstead Way
  • Hanwell Close
  • Hayburn Road
  • Hayward Close
  • Hebden Close
  • Hewlett Place
  • Hidcot Court
  • Highdown Way
  • Hinkson Close
  • Holden Crescent
  • Holliday Close
  • Holloway Close
  • Holst Road
  • Horsley Close
  • Hugo Drive
  • Ironstone Close
  • Isambard Way
  • Joyce Close
  • Kilby Crescent
  • Kingdom Crescent
  • Knole Close
  • Kurmanski Close
  • Lady Lane
  • Landor Road
  • Laughton Way
  • Lea Close
  • Longfellow Close
  • Marbeck Close
  • March Close
  • Mason Road
  • Meynell Close
  • Milland Close
  • Millard Road
  • Millgrove Street
  • Minster Close
  • Nash Close
  • Nolan Close
  • Northbourne Road
  • Olivier Road
  • Pennine Way
  • Pickford Way
  • Poachers Way
  • Purcell Road
  • Rainham Road
  • Redhouse Gardens
  • Redhouse Way
  • Renoir Close
  • Richardson Road
  • Rubens Close
  • Sandstone Road
  • Sawyer Road
  • Scarlet Close
  • Scott Close
  • Shipley Drive
  • Shuter Grove
  • Smart Close
  • Southey Close
  • St Andrews Court
  • Standen Way
  • Stenbury Close
  • Stewart Close
  • Swift Avenue
  • Tarka Close
  • The Arc
  • Thornhill Drive
  • Timandra Close
  • Tippett Avenue
  • Tracy Close
  • Truscott Avenue
  • Tuscan Road
  • Vaughan Williams Way
  • Viking Close
  • Wade Road
  • Waggoner Close
  • Wallis Drive
  • Welby Close
  • West Highland Road
  • Wharncliffe Street
  • Willington Road
  • Wirral Way
  • Woodsman Road
  • Wright Close
  • Wynwards Road
  • Yeats Close
Resources Returning to collect on Friday, 25 September 2020.
Good smiley Food waste Complete N/A N/A N/A
bad smiley Garden waste Outstanding
  • Popular Avenue
  • Hawthorns Avenue
  • Tulip Tree Close
  • Ash Grove
  • Maple Grove
  • Cherry Tree Grove
  • Sycamore Grove
  • Myrtle Grove
  • Acacia Grove
  • Liddington Street
  • Cadley Close
  • Bedwyn Close
Resources Returning to collect on Friday, 25 September 2020.
Good smiley Clinical waste No collections scheduled N/A N/A N/A
Good smiley Bulky waste Complete N/A N/A N/A

Report a missed waste or recycling collection

We ask you to place all your waste and recycling at the nearest possible point to the property boundary by 6.30am on your collection day. Make sure that your bins, bags and boxes are clearly visible, otherwise your waste may not be collected.

You can check your property’s collection day using our collection day search tool.

If your waste is not collected by 5pm on the collection day and you think we have missed your collection, you can report it online by the end of the next working day.

We will return to collect your waste or recycling that:

  • was put out on time and in the correct place
  • contained the correct items
  • was reported as a missed collection before 5pm on the next working day after the scheduled collection day

You can report missed collection of:

  • general waste
  • garden waste (have your subscription reference number ready before reporting)
  • recycling
  • communal bin store

You can also use this form if you are part of the food waste recycling trial and you want to report a missed collection.

If you put your bin or recycling out late, or it is too late to report a missed collection, you can either:

You can also let us know if a public litter bin needs emptying.

Report a missed waste or recycling collection

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