Disruption to online payments Thursday, 22 August 2019

There will be intermittent disruption to online payments from 10.00am to 1.00pm this Thursday, while we carry out essential maintenance. We apologise in advance for any inconvenience this may cause.

Tell us if we’ve missed a waste or recycling collection

Food waste collection trial

Please note: The food waste collection service from selected households, will start from September 2019.

To find out when your first collection will take place, use our lookup tool.

We ask you to place all your waste and recycling at the nearest possible point to the property boundary by 6.30am on your collection day. Make sure that your bins, bags and boxes are clearly visible, otherwise your waste may not be collected.

You can check your property’s collection day using our collection day search tool.

If your waste is not collected by 5pm on the collection day and you think we have missed your collection, you can report it online by the end of the next working day.

We will return to collect your waste or recycling that:

  • was put out on time and in the correct place
  • contained the correct items
  • was reported as a missed collection before 5pm on the next working day after the scheduled collection day

You can report missed collection of:

  • general waste
  • garden waste (have your subscription reference number ready before reporting)
  • recycling
  • communal bin store

If you put your bin or recycling out late, or it is too late to report a missed collection, you can either:

You can also let us know if a public litter bin needs emptying.

Report a missed waste or recycling collection

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