Report a missed waste or recycling collection

We know how important it is to collect your waste and recycling, but occasionally we cannot make collections as scheduled. This may be for a number of reasons. If we haven't made a collection from your property, we may already know, in which case you wouldn't need to report it missed.

You can check this page for a status update of our latest collections. If your street isn't on the list of known issues, you should go ahead and report a missed collection. Otherwise, please note the information provided in the update.

  Collection type Status Roads or areas affected Reason Further information
good smiley Black wheelie bins Complete N/A N/A N/A
good smiley Blue bags Complete N/A N/A N/A
good smiley Recycling boxes Complete N/A N/A N/A
Smiley face icon Plastics Complete N/A N/A N/A
good smiley Food waste Complete N/A N/A N/A
Good smiley Garden waste Complete N/A N/A N/A
Good smiley Clinical waste No collections scheduled N/A N/A N/A
Good smiley Bulky waste Complete N/A N/A N/A

  Collection type Status Roads or areas affected Reason Further information
bad icon Black wheelie bins

Outstanding
  • Mint Close
 Access issues Returning to collect on Monday, 21 June 2021
good smiley Blue bags Complete N/A N/A N/A
bad icon Recycling boxes Outstanding
  • Blanchard Road
  • Van Erp Close
  • Wall Close
  • Pearson Place
  • Cooper Close
  • Mathews Close
  • Voyager Drive
  • Ulysses Road
  • Stardust Crescent
  • Soyuz Crescent
  • Rosetta Close
  • Pulsar Road
  • Poseidon Close
  • Phoebe Way
  • Pathfinder Way
  • Mir Crescent
  • Metis Close
  • Luna Close
  • Jason Close
  • Hubble View
  • Dione Crescent
  • Clementine Road
  • Cassini Drive
  • Calypso Walk
  • Ariadne Road
  • Apollo Close
  • Dorney Road
 Resources Returning to collect on Saturday, 19 June 2021
good smiley Plastics Complete N/A N/A N/A
good smiley Food waste Complete N/A N/A N/A
good smiley Garden waste Complete N/A N/A N/A
Good smiley Clinical waste No collections scheduled N/A N/A N/A
Good smiley Bulky waste Complete N/A N/A N/A

Report a missed waste or recycling collection

We ask you to place all your waste and recycling at the nearest possible point to the property boundary by 6.30am on your collection day. Make sure that your bins, bags and boxes are clearly visible, otherwise your waste may not be collected.

You can check your property’s collection day using our collection day search tool.

If your waste is not collected by 5pm on the collection day and you think we have missed your collection, you can report it online by the end of the next working day.

We will return to collect your waste or recycling that:

  • was put out on time and in the correct place
  • contained the correct items
  • was reported as a missed collection before 5pm on the next working day after the scheduled collection day

You can report missed collection of:

  • general waste
  • garden waste (have your subscription reference number ready before reporting)
  • recycling
  • communal bin store

You can also use this form if you are part of the food waste recycling trial and you want to report a missed collection.

If you put your bin or recycling out late, or it is too late to report a missed collection, you can either:

You can also let us know if a public litter bin needs emptying.

Report a missed waste or recycling collection

Give feedback about this page

Help us to improve this website

Use this form to provide feedback on this webpage. Don't use it to contact us about a service or make a complaint. We will not reply, even if you include personal details such as your name and address. If you want us to reply, you should contact us in a different way.

What is your feedback for this webpage?