Refer yourself or another person to Adult Social Care
You can refer yourself or another person to Adult Social Care services if you think you or another person is having difficulties with everyday tasks such as:
washing or getting dressed
cooking or feeding yourself properly
getting in and out of bed
moving from room to room
using the toilet
If you feel that you can manage these tasks but need help with other things like housework, cleaning, food shopping and meal services, there are a number of different services that could help you.
You can visit our support at home service directory where you will find details of organisations that offer these type of services, and other services that will help you live independently.
Other useful services
Before making a referral to Adult Social Care, you should also consider if any of the services below are more appropriate.
If you are worried about yours or someone else’s mental health, you should contact your GP or call NHS Direct.
If you are currently experiencing a mental health crisis or supporting someone in crisis, call the Avon and Wiltshire Mental Health Partnership NHS Trust crisis line on 0800 953 1919.
In an emergency, you should dial 999.
Swindon Carers Centre supports unpaid carers with:
mutual support, social contact and access to services
the Carers Support Line, providing help, guidance and advice to carers in their caring role
1:1 support, a complete carer’s assessment and talk through, either face-to-face or by telephone
providing specialist benefit checks, to make sure you and the person you care for are getting the correct level of benefits
help accessing funding, if eligible
carer groups and activities
access to breaks and complementary therapies, training sessions and self-help groups
bereavement support following the death of your dependant
For health services such as compression stockings and eye drops, contact the Community Nursing service or your GP.
Community nurses provide care to patients at home or in residential homes, many of whom have long-term conditions or disabilities. This includes assessment, advice and treatment.
Community nurses will also work with you and your family, often in partnership with other health care professionals.
How to refer
You can contact us by phone to get information and advice about your care and support needs.
The person being referred needs to live in the Swindon Borough Council local authority area. You can check which council area the address is in before you start your referral.
We will ask you to tell us a little about yourself and what you might need support with. We will then contact you to have a conversation about things you might be able to do to help yourself or to arrange an assessment.
Referring another person
You can refer another person to us, but you will need have their consent first. If the person has not provided this, we will not be able to progress the referral.
You will need to provide a way for us to contact you and the person you are referring.
Report a safeguarding concern about an adult
Rather than make a referral, you should report a safeguarding concern if you have a concern about an adult who is experiencing, or at risk of, abuse or neglect.