Refer yourself or another person to Adult Social Care

You can refer yourself or another person to Adult Social Care services if you think you or another person is having difficulties with everyday tasks such as:

  • washing or getting dressed
  • cooking or feeding yourself properly
  • getting in and out of bed
  • moving from room to room
  • using the toilet

If you feel that you can manage these tasks but need help with other things like housework, cleaning, food shopping and meal services, there are a number of different services that could help you.

You can visit our support at home service directory where you will find details of organisations that offer these type of services, and other services that will help you live independently.

Where we have agreed to arrange care and support on your behalf, we will need to undertake a financial assessment in order to determine your contribution towards the cost of your care. 

Unlike the NHS, social care is not free and most people contribute towards the cost of their care. 

To find out more about the financial assessment process, go to the paying for care services at home webpages

Other useful services

Before making a referral to Adult Social Care, you should also consider if any of the services below are more appropriate.

If you are worried about yours or someone else’s mental health, you should contact your GP or call NHS Direct.

If you are currently experiencing a mental health crisis or supporting someone in crisis, call the Avon and Wiltshire Mental Health Partnership NHS Trust crisis line on 0800 953 1919.

In an emergency, you should dial 999.

Swindon Carers Centre supports unpaid carers with:

  • mutual support, social contact and access to services
  • the Carers Support Line, providing help, guidance and advice to carers in their caring role
  • 1:1 support, a complete carer’s assessment and talk through, either face-to-face or by telephone
  • providing specialist benefit checks, to make sure you and the person you care for are getting the correct level of benefits
  • help accessing funding, if eligible
  • carer groups and activities
  • access to breaks and complementary therapies, training sessions and self-help groups
  • bereavement support following the death of your dependant

You can access these services directly through Swindon Carers Centre.

Live Well Swindon is the first point of contact if you want to make lifestyle changes.

Information, advice and signposting on a range of lifestyle topics is available, such as:

  • being more physically active, weight management
  • stopping smoking
  • connecting to community life; volunteering, befriending for ongoing companionship
  • managing a long term health condition

To find out more, contact the Live Well Hub on 01793 465513 or visit Live Well Swindon Hub. To make a referral, complete the online form below:

Live Well Swindon Hub referral form

Citizens Advice Swindon provides advice on debt, benefits, employment, immigration, legal, consumer issues and much more.

To find out more, contact them on 0344 4994 114 or visit the Citizen Advice Swindon website.

For health services such as compression stockings and eye drops, contact the Community Nursing service or your GP.

Community nurses provide care to patients at home or in residential homes, many of whom have long-term conditions or disabilities. This includes assessment, advice and treatment.

Community nurses will also work with you and your family, often in partnership with other health care professionals.

How to refer

You can contact us by phone to get information and advice about your care and support needs.

The person being referred needs to live in the Swindon Borough Council local authority area. You can check which council area the address is in before you start your referral.

We will ask you to tell us a little about yourself and what you might need support with. We will then contact you to have a conversation about things you might be able to do to help yourself or to arrange an assessment.

Referring another person

You can refer another person to us, but you will need have their consent first. If the person has not provided this, we will not be able to progress the referral.

You will need to provide a way for us to contact you and the person you are referring.

Report a safeguarding concern about an adult

Rather than make a referral, you should report a safeguarding concern if you have a concern about an adult who is experiencing, or at risk of, abuse or neglect.


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