Report a missed waste or recycling collection

We know it's important to collect your waste and recycling, but sometimes we may not be able to do it as scheduled.

You can check this page to see any missed collections. If your street is not on the list, please report it as a missed collection.

Use our waste wizard to learn more about what can be recycled and how. For a list of what goes in each container, look at household waste collections.

Collection report for Tuesday, 13 January

Status report for all types of waste collection

	Collection type	Status	Roads or areas affected	Further information
	Black wheelie bins and food waste	Outstanding due to volume presented	Bellingham Lane Cricklade Road Knollys Close Nightingale Lane Oldlands Walk Ripon Way Russell Walk	Returning to collect Wednesday, 14 January
	Weekly refuse bags and food waste	Completed	N/A	N/A
	Recycling boxes, recycling bags and food waste	Outstanding due to volume presented	Akenfield Close Atbara Close Avonmead Baxter Close Beck Close Cagney Drive Cheney Manor Road Church Walk North Colman Park Coln Crescent Cooperfields Dart Avenue Days Rise Don Close Emmanuel Close Gaynor Close Helmsdale Isis Close Knapp Close Larchmore Close Lyme Way March Close Moredon Road Moredon Road Newland Road Oakie Close Orwell Close Ray Close Rydal Close Severn Avenue Sherford Road Snowshill Close Tamar Close Tees Close Thames Avenue The Broadway Toppers Close Torridge Close Tracy Close Trent Road Tulip Tree Close Upton Close Windrush Road Wynwards Road	Returning to collect Wednesday, 14 January
	Garden waste	Outstanding due to dropped route	Alveston Close Anglesey Close Benwell Close Birdcombe Road Chesterfield Close Cleasby Close Feather Wood Foxwood Greens Lane Hadleigh Close Kirktonhill Road Langstone Way Moresby Close Park Springs Ravenglass Road Risingham Mead Silchester Way Somerdale Close Springhill Close Stancombe Park Stonehill Green Stonybeck Close The Chesters The Forum Thornford Drive Track To Costow Lane Westlea Drive Whittington Road Woodchester	Returning to collect Wednesday, 14 January
	Flats (refuse and recycling)	Outstanding due to volume presented	Fire Fly Avenue	Returning to collect Wednesday, 14 January
	Clinical waste	Completed	N/A	N/A
	Bulky waste	Completed	N/A	N/A

Collection report for Monday, 12 January

Status report for all types of waste collection

	Collection type	Status	Roads or areas affected	Further information
	Black wheelie bins and food waste	Outstanding due to volume presented	Howse Garden Hunters Grove Northbrook Road Rayfield Grove Southbrook Street Wembley Street Westbrook Road	Returning to collect Tuesday, 13 January
	Weekly refuse bags and food waste	Completed	N/A	N/A
	Recycling boxes, recycling bags and food waste	Outstanding due to volume presented	Allington Road Alton Close Archer Close Ashley Close Avebury Road Boundary Close Bratton Close Coffin Close Crane Furlong Darnley Close Downton Road Drayton Walk Duchess Way Dudley Road Ermin Street Farndale Close Folly Close Folly Crescent Folly Drive Folly Way Foxley Close Fuller Close Grafton Road Hatton Grove Henley Drive Heywood Close Hilmarton Avenue Horton Road Hunsdon Close Jonson Close Ken Savage Close Melville Close Naunton Road Odstock Road Penhill Drive Pritchard Close Queens Avenue Rushall Close Shalbourne Close Southwick Avenue The Cullerns The Dormers Walsingham Road Westrop Wildern Square	Returning to collect Tuesday, 13 January
	Garden waste	Dropped route	Alveston Close Ambrose Road Anglesey Close Aviemore Road Barbrook Road Beacon Close Beckett Strand Benwell Close Birdcombe Road Celt Close Chaddington Strand Chesterfield Close Chorister Lane Cleasby Close Codford Lane Collard Close Conference Road Cornwood Road Croft Road Dalby Strand Daniel Close Dartmoor Close Dunsley Vale East Wichel Way Eyam Road Feather Wood Fernacre Road Fitzroy Road Foxwood Fry Close Fullerton Walk Gold View Golden Grove Hadleigh Close Ham Road Hodges Close Holne Road Homeleaze Juno Way Kirktonhill Road Langstone Way Leaze Street Letcombe Lane Linley Close Littlecote Close Lohart Lane Louviers Way Ludgershall Road Mannington Lane Marden Avenue Mattocks Path Moresby Close Nicholas Court Nunwick Way Offerton Road Park Springs Pippin Street Pleydell Road Prunus Walk Pyrus Grove Quince Avenue Ravenglass Road Ravensdale Redbridge Close Rhine Close Risingham Mead Russet Close Scorhill Lane Scott Way Semington Strand Shippery Lane Silchester Way Somerdale Close Springhill Close Staldon Road Stancombe Park Stonehenge Road Stonehill Green Stonybeck Close Sword Gardens The Chesters The Forum Thornford Drive Tidworth Close Timoney Place Trecastle Road Trevello Road Utah Close Watercrook Mews Westlea Drive Whittington Road Wishford Row Woodchester Wyvern Close Yardlee Walk	Returning to collect Tuesday, 13 January
	Flats (refuse and recycling)	Outstanding due to vehicle issues and volume presented	Brock End Cricklade Street Milton Road Sanford Street Victoria Road	Returning to collect Tuesday, 13 January
	Clinical waste	No collections scheduled	N/A	N/A
	Bulky waste	Completed	N/A	N/A

Let us know about a missed collection

Put all your waste and recycling containers as close as possible to the edge of your property by 6.00am on your collection day. Make sure they are easy to see, or we might not collect them.

You can check your collection day by using our rubbish and recycling collection days tool.

If we don't collect your bins by 5.00pm, and you think we've forgotten, report it online before the end of the next working day.

You can also tell us if a public litter bin needs emptying.

Report a missed collection

We will come back to collect your waste/recycling if:

• it was put out on time and it is in the right place
• it had the right things in it
• you told us we missed it before 5.00pm on the next working day after the day it should have been collected

You can report a missed collection of:

• general waste
• recycling
• food waste
• garden waste (have your garden waste reference number ready)
• bins in a shared bin store

If you put your waste or recycling out late, or it's too late to tell us we missed it, you can either:

• take it to the household waste recycling centre ('the tip')
• take your waste or recycling in and put it out again for your next collection