Report a missed waste or recycling collection

We know it's important to collect your waste and recycling, but sometimes we may not be able to do it as scheduled.

You can check this page to see any missed collections. If your street is not on the list, please report it as a missed collection.

Use our waste wizard to learn more about what can be recycled and how. For a list of what goes in each container, look at household waste collections.

Collection report for Thursday, 11 September 2025

Status report for all types of waste collection

	Collection type	Status	Roads or areas affected	Further information
	Black wheelie bins and food waste	Completed	N/A	N/A
	Weekly refuse bags and food waste	Completed	N/A	N/A
	Recycling boxes, recycling bags and food waste	Outstanding due to  resources and access issue	Brunswick Street Dover Street The Quarries Western Street	Returning to collect on Friday, 12 September
	Garden waste	Outstanding due to  resources	Ainsworth Road Aragon Court Avocet Close Belvedere Road Berrington Road Bullfinch Close Carshalton Road Carstairs Avenue Cranmore Avenue Crosswood Road Davenham Close Denholme Road Eccleston Close Eshton Walk Farnborough Road Firecrest View Hawfinch Close Hazlemere Close Helmsdale Walk Hillingdon Road Kelham Close Kemerton Walk Keynsham Walk Knolton Walk Knowsley Road Loxley Walk Mallard Close Moorhen Close Norcliffe Road Nuthatch Close Oldlands Walk Owl Close Parkstone Walk Pheasant Close Purley Avenue Queens Drive Ripon Way Rodwell Close Rosedale Road Rushton Road Studland Close Taplow Walk Thornbridge Avenue Trentham Close Wimpole Close	Returning to collect on Friday, 12 September
	Flats (refuse and recycling)	Outstanding due to resources	Ashleworth Road Birkdale Close Brean Road Dovedale Eastbury Way Fleming Way Stackpole Crescent	Returning to collect on Friday, 12 September
	Clinical waste	Completed	N/A	N/A
	Bulky waste	Completed	N/A	N/A

Collection report for Wednesday, 10 September 2025

Status report for all types of waste collection

	Collection type	Status	Roads or areas affected	Further information
	Black wheelie bins and food waste	Completed	N/A	N/A
	Weekly refuse bags and food waste	Completed	N/A	N/A
	Recycling boxes, recycling bags and food waste	Outstanding due to  resources	Aviemore Road Brentfore Street Leaze Street Mattocks Path Ravensdale Scorhill Lane Staldon Court Staldon Road Stonehenge Road Yardlee Walk Yelland Walk	Returning to collect on Thursday, 11 September
	Garden waste	Outstanding due to  resources	Ashcombe Close Avenell Road Axford Close Ballyack Close Belcombe Close Berryfield Biddestone Avenue Bolehyde Close Boyton Close Bushton Close Caswell Close Chalcot Road Chapel Orchard Clitchbury Close Coate Lane Corsley Close Crofton Road Evelyn Street Fairwood Hartham Close Hesketh Crescent Homington Avenue Iford Close Kimbers Field Kite Hill Knook Close Landford Crescent Lordswood Magdalen Road Marlborough Lane Pinkney Road Polesdon Avenue Pythouse Close Rainscombe Road Rockley Close Rowden Close Salthrop Rise Sheldon Street St Margarets Road Stowell Road Tallow Lane The Beanlands The Dingle The Hedges The Witheys Thistledown Three Sisters Road Wilbury Close Wild Acre Wincombe Road Winifred Street Woodbine Terrace Yonder Way	Returning to collect on Thursday, 11 September
	Flats (refuse and recycling)	Outstanding due to resources	Acorn Close Aiken Road Alicia Close Annapurna Ashleworth Road Aymer Place Banwell Avenue Birch Street Birkdale Close Bradshaw Court Brean Road Broughton Grange Cavendish Square Connelly Close Crampton Road Dolina Road Dovedale Dunley Close Dydale Road Eastbury Way Eastmere Egdon Close Estella Close Eyre Close Fleming Way Granica Close Grantley Close Greenwood Grove Guernsey Lane Havisham Drive Henley Road Horsham Road Hurdcott Road Jagoda Court Kennedy Drive Kimberley Road Kopernik Road Liden Drive Lincoln Street Little Walcot Lane Maybold Crescent Muirfield Oakfield Avenue Pankhurst Street Piernik Close Prospero Way Queen Elizabeth Drive Queens Drive Railton Way Royston Road Rutland Road Sandbourne Road Sanford Street Scholars Road Shaftesbury Avenue Stackpole Crescent The Birches Twyford Close Upfield Welbeck Close Whitbourne Avenue Woodhouse Road Zakopane Road	Returning to collect on Thursday, 11 September
	Clinical waste	Completed	N/A	N/A
	Bulky waste	Completed	N/A	N/A

Let us know about a missed collection

Put all your waste and recycling containers as close as possible to the edge of your property by 6.30am on your collection day. Make sure they are easy to see, or we might not collect them.

You can check your collection day by using our rubbish and recycling collection days tool.

If we don't collect your bins by 5.00pm, and you think we've forgotten, report it online before the end of the next working day.

You can also tell us if a public litter bin needs emptying.

Report a missed collection

We will come back to collect your waste/recycling if:

• it was put out on time and it is in the right place
• it had the right things in it
• you told us we missed it before 5.00pm on the next working day after the day it should have been collected

You can report a missed collection of:

• general waste
• recycling
• food waste
• garden waste (have your garden waste reference number ready)
• bins in a shared bin store

If you put your waste or recycling out late, or it's too late to tell us we missed it, you can either:

• take it to the household waste recycling centre ('the tip')
• take your waste or recycling in and put it out again for your next collection