Report a missed waste or recycling collection

We know it's important to collect your waste and recycling, but sometimes we may not be able to do it as scheduled.

You can check this page to see any missed collections. If your street is not on the list, please report it as a missed collection.

Use our waste wizard to learn more about what can be recycled and how. For a list of what goes in each container, look at household waste collections.

Collection report for Thursday, 21 August 2025

Status report for all types of waste collection

	Collection type	Status	Roads or areas affected	Further information
	Black wheelie bins and food waste	Completed	N/A	N/A
	Weekly refuse bags and food waste	Completed	N/A	N/A
	Recycling boxes, recycling bags and food waste	Outstanding due to access issues and resources	Queenlaines Farm Lane Wildern Square	Returning to collect on Friday, 22 August
	Garden waste	Outstanding due to access issues	Hunters Grove Osborne Street	Returning to collect on Friday, 22 August
	Flats (refuse and recycling)	Outstanding due to resources	Acorn Close Affleck Close Albert Street Amber Court Applewood Court Bath Road Beaulieu Close Beaumaris Road Beckhampton Street Belle Vue Road Belle Vue Road - Belmont Crescent Bentham Close Birch Street Bright Street Brock End Broughton Grange Bude Road Canal Walk Carver Close Catherine Street Chamberlain Road Chandler Close Charlotte Mews Charminster Close Church Farm Church Way Clarence Street Clays Close Commercial Road Commonweal Road Cricklade Road Cricklade Street Curtis Street Dixon Street Drove Road Eastcott Road Edinburgh Street Emlyn Square Euclid Street Faringdon Road Farnsby Street Fleet Street Fleming Way Frost Close Gainsborough Way Gordon Gardens Grosvenor Road Groundwell Road Harding Street Havelock Square Henry Street Holbrook Way Horder Mews Huddleston Close Jenni Manners Court John Street Kimmeridge Close Kingshill Road Latton Close Leicester Street Lincoln Street Little London Court Longstock Court Lynmouth Road Manor Road Manton Street Marlborough Road Marney Road Maxwell Street Milton Road Nightwood Copse Oakham Close Old Shaw Lane Omdurman Street Padstow Road Pilgrim Close Princes Street Prospect Place Redcross Place Ridge Green Rolleston Street Rose Street Saltash Road Sanford Street Shearwood Road Shippery Lane Shire Court Spring Gardens St Albans Close St Andrews Court St Austell Way St Ives Court Stonehill Green Temple Street The Moorings The Planks Trinity Close Upham Road Uxbridge Road Victoria Road Wagtail Close Walter Close Welton Road Westcott Street Westlecot Road Westminster Road Wheatcroft Way William Street Willow Walk Wood Street Worsley Road	Returning to collect on Friday, 22 August
	Clinical waste	No collections scheduled	N/A	N/A
	Bulky waste	Completed	N/A	N/A

Collection report for Wednesday, 20 August 2025

Status report for all types of waste collection

	Collection type	Status	Roads or areas affected	Further information
	Black wheelie bins and food waste	Completed	N/A	N/A
	Weekly refuse bags and food waste	Outstanding due to access issues	Havisham Drive	Returning to collect on Thursday, 21 August
	Recycling boxes, recycling bags and food waste	Completed	N/A	N/A
	Garden waste	Completed	N/A	N/A
	Flats (refuse and recycling)	Outstanding due to resources	Affleck Close Amber Court Applewood Court Beaulieu Close Beaumaris Road Bentham Close Bude Road Carver Close Church Road Frost Close Gainsborough Way Jenni Manners Court Latton Close Longstock Court Lynmouth Road Marney Road Nightwood Copse Old Shaw Lane Padstow Road Pilgrim Close Ridge Green Saltash Road Shearwood Road St Austell Way Stonehill Green The Gallops Uxbridge Road Walter Close Welton Road Westminster Road Wheatcroft Way Worsley Road	Returning to collect on Thursday, 21 August
	Clinical waste	Completed	N/A	N/A
	Bulky waste	Completed	N/A	N/A

Let us know about a missed collection

Put all your waste and recycling containers as close as possible to the edge of your property by 6.30am on your collection day. Make sure they are easy to see, or we might not collect them.

You can check your collection day by using our rubbish and recycling collection days tool.

If we don't collect your bins by 5.00pm, and you think we've forgotten, report it online before the end of the next working day.

You can also tell us if a public litter bin needs emptying.

Report a missed collection

We will come back to collect your waste/recycling if:

• it was put out on time and it is in the right place
• it had the right things in it
• you told us we missed it before 5.00pm on the next working day after the day it should have been collected

You can report a missed collection of:

• general waste
• recycling
• food waste
• garden waste (have your garden waste reference number ready)
• bins in a shared bin store

If you put your waste or recycling out late, or it's too late to tell us we missed it, you can either:

• take it to the household waste recycling centre ('the tip')
• take your waste or recycling in and put it out again for your next collection