Housing policies
These policies are provided to help you understand our work as a landlord and to assist you to successfully manage your tenancy.
Acquisitions policy
The acquisitions policy sets out the different methods of acquisition, how the Council will assess housing need for acquisitions, and the criteria for decision-making when pursuing or rejecting each acquisition opportunity.
Allocations policy
The allocations policy outlines how we determine priorities and define the procedures to be followed in allocating housing accommodation.
Anti-social behaviour policy
The anti-social behaviour policy outlines how we respond to reports and incidents of anti-social behaviour (ASB).
Damp and mould policy
The damp and mould policy outlines our approach to reports and incidents of damp and mould within our housing stock.
Decommissioning policy
The decommissioning policy sets out the approach we will take to moving council tenants to a new permanent home, where a decision has been made to decommission the property, meaning that the tenant and their family are required to move out of their current residence permanently.
Domestic abuse policy
The domestic abuse policy describes how we will assist tenants, or anyone living in a council property, who is experiencing domestic abuse.
End of tenancy policy
The end of tenancy policy outlines how we assist tenants who are considering ending their tenancy, ensuring it is legally terminated, and the property left in a reasonable condition.
Heating and hot water policy
This policy outlines our approach to safety and compliance relating to heating and hot water safety within our housing stock.
Mutual exchange policy
The mutual exchange policy describes the way we support tenants to meet their housing needs, moving closer to work, family members and / or specific services by exchanging their home.
Repairs policy
The repairs policy describes how we provide repairs and maintenance services to our tenants, including emergency repairs outside of regular operating hours.
Right to review policy
The right to review policy describes the three situations that give rise to a tenant, on whom a notice has been served, having a right to request a review of the decision (absolute ground for possession for anti-social behaviour (ASB), introductory tenancies and flexible tenancies).
Rough sleeper policy
The rough sleeper policy outlines our approach to individuals found rough sleeping in Swindon and those that may be at risk of rough sleeping in Swindon. Preventing and responding quickly to those rough sleeping is a priority for the Council’s Housing and Homelessness services.
Sheltered housing guest room policy
This policy outlines our approach to the use of the guest rooms and guest flats within our Sheltered Housing Schemes.
Tenancy sustainment policy
The tenancy sustainment policy describes the ways we will support tenants and future tenants to obtain assistance, and the ways we will try to support a tenant that is having difficulty sustaining their tenancy.