Any appeal in respect of an award of Housing Benefit (HB), where the cap has been applied, will be treated in the same way as any other appeal against the award of HB. However, regulations do not allow you to appeal solely against the application of the cap.
If you think the cap shouldn’t affect you, or you have a question about the benefits that have been taken into account when deciding what cap applies to you, you should ring the Benefit Cap helpline:
- Telephone 0845 6057064
- Textphone 0845 6088551
The helpline is open Monday to Friday, 8.00am to 6.00pm
If you think that the amount of any of the benefits or allowances (except Housing Benefit) included in the Benefit Cap calculation is wrong, you should contact the office that pays you that benefit.