Report a missed waste or recycling collection

We know it's important to collect your waste and recycling, but sometimes we may not be able to do it as scheduled.

You can check this page to see any missed collections. If your street is not on the list, please report it as a missed collection.

Use our waste wizard to learn more about what can be recycled and how. For a list of what goes in each container, look at household waste collections.

Status report for all types of waste collection
  Collection type Status Roads or areas affected Further information
Neutral face icon Black wheelie bins and food waste Outstanding due to resources
  • Rayfield Grove
 Returning to collect on Friday, 08 August
Smiling face icon Weekly refuse bags and food waste Completed N/A N/A
Neutral face icon Recycling boxes, recycling bags and food waste Outstanding due to access issue
  • Swindon Street
 Returning to collect on Friday, 08 August
Smiling face icon Garden waste Completed N/A N/A
Neutral face icon Flats (refuse and recycling)
  • Outstanding due to resources
  • Albert Street
  • Belle Vue Road
  • Birch Street
  • Canal Walk
  • Catherine Street
  • Fleming Way
  • Grosvenor Road
  • Harding Street
  • Holbrook Way
  • Kingshill Road
  • Little London Court
  • Prospect Place
  • Redcross Place
  • Shire Court
  • The Moorings
  • Westcott Street
  • William Street
 Returning to collect on Friday, 08 August
Smiling face icon Clinical waste No collection scheduled N/A N/A
Smiling face icon Bulky waste Completed N/A N/A

Status report for all types of waste collection
  Collection type Status Roads or areas affected Further information
Neutral face icon Black wheelie bins and food waste Outstanding due to resources
  • Culbone Road
  • Lohart Lane
  • Nunwick Way
  • Staldon Court
  • Staldon Road
  • Stonehenge Road
  • Yardlee Walk
 Returning to collect on Thursday, 07 August
Smiling face icon Weekly refuse bags and food waste Completed N/A N/A
Smiling face icon Recycling boxes, recycling bags and food waste Completed N/A N/A
Smiling face icon Garden waste Completed N/A N/A
Smiling face icon Flats (refuse and recycling) Completed N/A N/A
Smiling face icon Clinical waste Completed N/A N/A
Smiling face icon Bulky waste Completed N/A N/A

Let us know about a missed collection

Put all your waste and recycling containers as close as possible to the edge of your property by 6.30am on your collection day. Make sure they are easy to see, or we might not collect them.

You can check your collection day by using our rubbish and recycling collection days tool.

If we don't collect your bins by 5.00pm, and you think we've forgotten, report it online before the end of the next working day.

You can also tell us if a public litter bin needs emptying.

Report a missed collection

We will come back to collect your waste/recycling if:

  • it was put out on time and it is in the right place
  • it had the right things in it
  • you told us we missed it before 5.00pm on the next working day after the day it should have been collected

You can report a missed collection of:

  • general waste
  • recycling
  • food waste
  • garden waste (have your garden waste reference number ready)
  • bins in a shared bin store

If you put your waste or recycling out late, or it's too late to tell us we missed it, you can either:

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