Report a missed waste or recycling collection

Your waste and recycling collection day will change from Wednesday 25 December

Your waste and recycling collection day will change from Wednesday, 25 December. Visit our FAQs for details.

We know it's important to collect your waste and recycling, but sometimes we can't do it as planned. You can check this page to see if we have updates about missed collections. If your street isn't on the list, tell us we missed your collection.

Use our waste wizard to learn more about what can be recycled and how. For a list of what goes in each container, look at household waste collections.

Status report for all types of waste collection
  Collection type Status Roads or areas affected Further information
Neutral face icon Black wheelie bins and food waste Outstanding due to access issues
  • Golden Grove
  • Ewden Close
  • Handel Street
  • Osborne Street
  • Wembley Street

Tarmacking Golden Grove, crew will access on Friday, 13 December

Returning to collect on Wednesday, 11 December for other roads
Neutral face icon Weekly refuse bags and food waste Outstanding due to access issues
  • Ashford Road
 Returning to collect on Wednesday, 11 December
Smiling face icon Recycling boxes, recycling bags and food waste Completed N/A N/A
Neutral face icon Garden waste Completed N/A N/A
Smiling face icon Flats Completed N/A N/A
Smiling face icon Clinical waste Completed N/A N/A
Smiling face icon Bulky waste Completed N/A N/A

Status report for all types of waste collection
  Collection type Status Roads or areas affected Further information
Smiling face icon Black wheelie bins and food waste Outstanding due to access issues
  • Golden Grove
  • Ewden Close
 Returning to collect on Tuesday, 10 December
Neutral face icon Weekly refuse bags and food waste Completed N/A N/A
Neutral face icon Recycling boxes, recycling bags and food waste Completed N/A N/A
Neutral face icon Garden waste Completed N/A N/A
Neutral face icon Flats Completed N/A N/A
Smiling face icon Clinical waste No collections scheduled N/A N/A
Smiling face icon Bulky waste Completed N/A N/A

Let us know about a missed collection

Put all your waste and recycling containers as close as possible to the edge of your property by 6.30am on your collection day. Make sure they are easy to see, or we might not collect them.

You can check your collection day by using our rubbish and recycling collection days tool.

If we don't collect your bins by 5.00pm, and you think we've forgotten, report it online before the end of the next working day.

You can also tell us if a public litter bin needs emptying.

We will come back to collect your waste or recycling if:

  • it was put out on time and in the right place
  • it had the right things in it
  • you told us we missed it before 5.00pm on the next working day after the day it should have been collected

You can report a missed collection of:

  • general waste
  • recycling
  • food waste
  • garden waste (have your garden waste reference number ready)
  • bins in a shared bin store

If you put your bin or recycling out late, or it's too late to tell us we missed it, you can either:

Give feedback about this page

Help us to improve this website

Use this form to provide feedback on this webpage. Don't use it to contact us about a service or make a complaint. We will not reply, even if you include personal details such as your name and address. If you want us to reply, you should contact us in a different way.

What is your feedback for this webpage?