Wednesday, 16 April 2014

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Council Housing - Paying Your Rent

Your rent is part of your legally-binding tenancy agreement. 

If you keep a clear rent account (i.e. it's paid in full and on time), then you will be able to:

  • Transfer to another property or swap homes with another council or housing association tenant. If you are underoccupying a property and wish to move but you have rent arrears, you should contact your Neighbourhood Housing Officer.
  • Obtain a good reference from us if you want to buy you home.
  • Qualify for improvements to your home such as a new kitchen or bathroom, when they are planned.
  • Have your introductory tenancy made secure after 12 months, giving you more rights and security.

If you are also taking advantage of our Contents Insurance scheme, it will keep the policy valid. 

Pay Your Rent

Direct Debit

The best way to pay your rent is by Direct Debit, a simple and secure way (it comes with a Direct Debit Guarantee) to pay your rent by having one regular monthly payment. Once a Direct Debit is set up, paying the rent will be done automatically from your bank account to your rent account.

We offer 5 dates which your Direct Debit can be set up on - the 1st, 5th, 15th, 21st or 27th of each month. Please see: Direct Debit Mandate


You will need to quote your Housing Rent Account Number which can be found on the top of your Rent Information Card or on the bottom line of your Rent Payment Card.

Please use the Council Housing Rent online payment system

At a Pay Point Outlet or Post Office

About two weeks after you sign your tenancy agreement you will receive a rent payment card. You can use this to pay at any PayPoint outlet or Post Office. 

Follow this link to find your nearest PayPoint.

Follow this link to find you nearest Post Office

By Phone

Pay by debit card or credit card - please phone 0845 603 5058 (24-hour service).

Please note there is a surcharge of 1.75% for Credit Card Payments. 

By Smartphone

​The allpay app is a free of charge app to enable yo to pay your rent using your smartphone.  Download the allpay App from the Apple App Store or Google Play.

By Post

Post a cheque to us (please see Customer Services for the address).

Please make cheques payable to 'Swindon Borough Council' and remember to put yourname and/or rent reference number on the back.  

In Person

  • Via a Rent Payment Card at a Post Office or PayPoint (please see web links above to find your nearest PayPoint or Post Office).
  • Drop off a cheque into Swindon Direct, One Stop Shop, Beckhampton Street, Cheque Collection Box. Please make cheques payable to 'Swindon Borough Council' and remember to put yourname and/or rent reference number on the back.

Help with Paying Your Rent

If you have difficulty in paying your rent, then please contact your Neighbourhood Housing Officer before things get worse. The sooner you talk to us, the sooner we can help.

See also: Advice on Paying Your Rent.

If You Don't Pay Your Rent

Rent is a priority debt and must be paid to to ensure you keep a roof over your head. You won't need to worry about your electricity bill if you don't have a home to heat!

Help is available if you are having problems. Eviction is always our last resort and we would rather help you to stay in your home and for you to pay your rent and arrears. But if you don't pay your rent and do not contact us, then we will take you to court to repossess your home if we have to.

If you are evicted because of rent arrears and it is decided that you have made yourself intentionally homeless, the Council does not have to re-house you, even if you have a family. Other councils and housing associations may take the same view.

Further Information

The information contained in this web page is also contained in a leaflet, which is available as a downloadable PDF file:

Welfare Reform Act 2012

On the 8 March 2012 the Welfare Reform Act 2012 received Royal Assent and became law.

This follows on from the November 2010 White Paper, ‘Universal Credit: welfare that works’, which set out the Coalition Government’s proposals to reform welfare and improve work incentives and simplify the benefits system.  More details about the implementation of the new Act are due to be published in May 2012.


How will this affect me and my household?

It restricts Housing Benefit for social housing tenants (with the Council or a Housing Association) whose accommodation is larger than they need. Read more... (pdf)

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