Step 3: Eligibility to join the housing register

You must send us the supporting documents that apply to everyone included in your housing register application. We need these before we can fully assess your application.

---

How to send your documents

You can send your documents in one of these ways:

• create a My Account to scan and upload your documents and track progress
• scan your documents and email them to housing@swindon.gov.uk
• post photocopies to Allocations Team, Housing, Swindon Borough Council, Civic Offices, Euclid Street, Swindon SN1 2JH

Allow enough time for posted documents to reach us.

---

Application number and deadline

Write your application number on each document you send us.

You must send all documents that apply to you no later than 14 days after submitting your application.

If we do not receive them in this time, we will cancel your application.

If you cannot provide a document, explain why in the additional information section of your application.

We may ask you for more information later.

---

Documents you need to provide

Photo identity for each adult

You must provide one of these documents for each adult:

• current or expired passport
• driving licence
• Armed Forces ID
• student ID
• European Union ID card
• concessionary bus pass
• citizen card
• Blue Badge
• railcard

Proof of where you live now

You must provide two of these documents:

• a utility bill, such as gas, electricity or water, dated in the last four weeks
• Council Tax bill
• letter from the Department for Work and Pensions
• bank statement dated in the last four weeks showing your current address
• letter from an official body, such as a school, college, the National Health Service, a solicitor or social services

Proof of employment

If anyone in your application is employed, you must provide documents for each person.

For permanent employment, you must provide:

• three monthly payslips, six fortnightly payslips or 12 weekly payslips
• a contract of employment

If this applies to you, you must also provide one of these documents:

• for self-employment, accounts showing your registered address for tax purposes
• for a zero-hours contract, wage slips for the last 12 months
• the full name and address of your workplace

Leave to remain or refugee status

If this applies to you, you must provide two of these documents:

• passport
• right to remain papers, such as letters from the Home Office
• EU Settlement Scheme proof
• biometric residence permit, showing the front and back of the card

Biometric residence permits have not been issued since December 2024.

You can also prove your immigration status by giving us a share code. You can get this through view and prove your immigration status on GOV.UK.

Armed Forces

If this applies to you, you must provide one of these documents:

• your discharge date, if you are currently in the Armed Forces
• proof of discharge from the Armed Forces, if you were discharged in the last five years

Dependent children

This applies to children under 18, or children in full-time education.

You must provide two of these documents:

• full birth certificate and a recent full Child Benefit letter showing your children’s names
• recent bank statement showing receipt of payments
• Universal Credit award notification that includes qualifying children

National Insurance number for everyone over 18

You must provide a full copy of an award letter or document showing your National Insurance number.

This can include:

• Disability Living Allowance award letter
• Personal Independence Payment award letter
• Jobcentre Plus letter
• Pension Service letter
• P60
• P45
• wage slip

Health

If this applies to you, you must provide a full copy of your Disability Living Allowance or Personal Independence Payment award letter.

The letter must include the breakdown of points.

Tenancy

You must provide one of these documents:

• copy of your current tenancy agreement or rent book
• letter confirming your tenancy from your landlord or agent
• letter from the host for any supported placement

Private landlord or housing association tenants

If this applies to you, you must provide an up-to-date rent statement covering the last three months.

Previous tenancy

If this applies to you, you must provide a final rent statement and a supporting reference from your previous landlord.

Savings and capital for people over 18

You must provide three months of consecutive bank statements from the last six months.

This applies to all bank, building society and post office accounts you hold, including savings and current accounts.

Your statements must show:

• money paid in
• money paid out
• the account holder’s name
• the account number

Rural connection

If this applies to you, you must provide one of these documents:

• proof of your rural connection to a village, not a parish
• full name and address of family members, including their relationship to you
• contract of employment showing the company name and address, and the address where you work
• letter from a school showing the school name and address

---

After you submit your application

After you submit your application, you will see your unique reference number. Make a note of it.

You can then:

• register your account to upload documents through your account
• email your documents to housing@swindon.gov.uk

You must quote your unique reference number if you email us.