Help to access your account

If you are having difficulty using the online bidding system, there are several common reasons why this may happen. This page explains what to check and where to get help.

Get help using the internet

If you find using the internet or email difficult, visit the Learn My Way website.

This website offers free guidance and support.

Reset your password

If you have forgotten your password or cannot access your account, read our guide on how to reset your password.

If you still have problems after resetting your password, contact the lettings customer service team.

Problems placing a bid

There are several reasons why you may not be able to place a bid.

You have not registered your account

You must register your account before you can bid for a property.

If you are having problems registering, read our guide on registering for bidding for the first time.

You cannot see any properties to bid on

If no properties appear when you try to place a bid, you may not be eligible for any properties in the current bidding cycle.

Refresh the webpage to make sure the list has updated before trying again.

There is a problem with the bidding website

Occasionally, there may be a problem with the bidding website.

If this happens, we will publish updates on these webpages as soon as we are aware of the issue.

You do not have a live housing application

You cannot bid for a property unless you have a housing application.

If you have already applied, your application may have been cancelled or suspended. Read the information about cancelled or suspended housing applications.

Contact us

If you are still having problems placing a bid, email housing@swindon.gov.uk.