You said, we did

You said, we listened 2025-2026

In the survey of SEND Services 2026:

SEND Services survey 2026
You said We did/we are doing
Young people and parents or carers said that services and practitioners working with them only asked their thoughts ideas and opinions to be included in their plans mostly sometimes or not at all.
  • We have co-produced a new SEND Co-production Charter that shows families and services the importance of co-production with those who use services. It is published on the Local Offer website. The SEND Co-production Charter will be embedded in the way services work with children and young people with SEND and their families and annually monitored to ensure effectiveness. This should continue to improve co-production with children and young people with SEND and their families so their voices and opinions can be heard.
Young people and parents or carers said they prefer to access services for support in-person.
  • Swindon Borough Council has launched its first Community Hub at Park Library in Cavendish Square. This will include integrated service teams who attend in-person to meet with residents and offer information, advice and answer queries about support available (the Local Offer) to families including those with children and young people with SEND.
Parents and carers said they are somewhat or very dissatisfied with the current ways that services communicate information to them (for example; through newsletters, websites).
  • As mentioned above, Swindon Borough Council has launched a programme of opening Community Hubs around Swindon, with the first one being opened at Park Library. This will allow parents and carers to access information about support services in person.
Young people and parents and carers said they would like to receive more information on upcoming events, policy/service updates, education and training events and feedback and consultation opportunities.
  • We will use the results of the Survey of SEND Services 2026 to inform the content of our newsletters moving forwards.
Parents and carers and young people said they found email updates and in-person meetings the most useful methods of communication.
  • SEND Newsletters will continue to be emailed to subscribers fortnightly or monthly. Swindon Borough Council will continue to offer in-person meetings and events for residents to feedback on a variety of subjects via Local area decision making and Let’s Talk Swindon.

Via Local Offer feedback function/Local Offer email inbox:

Local Offer feedback/email
You said We did/we are doing
We cannot sign up for the SEND Families News Splash via the main council website?
  • We have added how to subscribe to the SEND Families News Splash to the Local Offer website so that residents can easily access this information.
The number for wheelchair services is wrong. Comes up with error of number not recognised
Where are the 2025 newsletter links …this only takes you to November 2024. We are nearly in April 2025.
  • To increase accessibility of the Local Offer website, we have removed copies of the newsletters as they were in PDF format, which is not easily readable for resident using reading aid technology. We have updated information about how to subscribe to the newsletters, or receive back copies on the SEND News Splash webpage.
Cannot get survey 2025?
  • Due to capacity issues, the results of the SEND Survey 2024 were published in autumn 2025 on the Local Offer SEND annual surveys webpage. It has been decided that the survey should be every other year moving forwards, to allow services time to respond to the feedback that residents share. The Survey of SEND Services 2026 has just closed at end of March 2026, and the results are being analysed. They will be published later this year, and the annual surveys webpage will be updated at the same time to reflect this.
Could this be updated please? (Meet the SEND Service webpage)
  • Due to capacity within the Local Offer team, the Meet the SEND service webpage was not up-to-date. It has now been updated to reflect the current team.
NDC page not updated since February 2025, still says "under review"
I can’t find information about preparing for adulthood and housing for young people with SEND?
  • The whole Local Offer section on preparing for adulthood has been updated on the website and is now called ‘Bridge to Adulthood’. The Help with housing webpage gives residents advice, with a link to housing options for adults needing care and support.
The information about preparing for adulthood is out of date
I can’t find the Family Information Directory?
Where do I send a completed Early Help Assessment form to?

Give feedback about this page

Help us to improve this website

Use this form to provide feedback on this webpage. Don't use it to contact us about a service or make a complaint. We will not reply, even if you include personal details such as your name and address. If you want us to reply, you should contact us in a different way.

What is your feedback for this webpage?