Can't do it online?

You can visit us in person, or contact us by phone, email or post. You should only do this if you can't do what you want to do online.

Customer Services contact information

In person

We are open on Monday, Wednesday, Thursday and Friday from 9.00am to 5.00pm and open on Tuesday from 9.00am to 4.00pm.

Help us to provide a fast and efficient service to you by avoiding our busiest times which are usually between 12.00 noon and 2.00pm.

Our busiest days are usually Monday and Tuesday and our quietest day is generally a Friday.

Customer Services reception
Wat Tyler House
Princes Street



Help us to provide a fast and efficient service to you by avoiding telephoning the contact centre at our busiest times. 

Our busiest time is always between 9.00am and 10.00am each morning when call queues are at their longest. We are much less busy in the afternoons after 3.00pm. If you can call at this time you are likely to have a much shorter wait. Monday is often our busiest day and Friday is our quietest day.

  • Housing Benefit and Council Tax Support - 0345 3022316
  • All other enquiries - 01793 445500

Emergency phone lines are also available outside of normal working hours.


Customer Services
Swindon Borough Council
Civic Offices
Euclid Street

Town and parish councils

Many local town and parish councils are responsible for services such as grass cutting, keeping streets clean, emptying litter bins and removing graffiti in public spaces. If you wish to report an issue and are unsure whether your parish council is responsible for the work, report it to us.

Where appropriate, we will direct it to the relevant parish council. For general information, visit our town and parish councils information page

Providing feedback

We want to hear your views on the service we've provided to you. You can use our online form to provide comments, suggestions and compliments.

Compliments and comments online form

More information on our Customer Services feedback page.

Making a complaint

You may be dissatisfied about the standard of a service, actions or lack of actions by the council and its staff. In this case, you may wish to make a complaint to the council.

This is different to making a service request about a matter that concerns you, for example a missed bin collection or a noise nuisance.

If this is the nature of the contact you with to make with us, you should use the search bar at the top of the page to find the correct area of the site to make your report.

Complaints online form

More information on our complaints procedure page.

Requesting information from the council

The Freedom of Information Act 2000 gives a general right of access to all types of recorded information held by public authorities. Lots of this information is available via our publication scheme. Where it is not available however, you can make a Freedom of Information enquiry.

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