Local government ombudsman
The Local Government Ombudsman (LGO) is an independent body that investigates complaints against local authorities concerning ‘maladministration’.
In line with government guidance, the Local Government and Social Care Ombudsman is not currently accepting new complaints. They will accept complaints again when the situation improves and government guidance changes.
You can find the most up-to-date information on the Local Government and Ombusdman website or by listening to the recorded message on 0300 061 0614.