Meet the SEND service

Call the SEND Service on 01793 464641. Lines are open from Monday to Thursday between 8.00am and 5.00pm and on Friday between 8.00am and 4:30pm. You can also email us at SENDService@swindon.gov.uk.

The SEND statutory service

The SEND statutory service has two main functions:

  • to complete statutory needs assessments for children and young people where it has been agreed that they have met both parts of the legal test
  • to complete the annual review processes for education, health and care (EHC) plans

Previously, these two functions were split across different hubs. This meant that, unlike their colleagues in reviewing hubs who worked with a set number of settings, the assessment hub could be working with every setting across Swindon and sometimes schools on the border of Wiltshire and Gloucestershire. This allowed assessment staff less of an opportunity to build strong working relationships with settings compared to their reviewing colleagues.

In order to address this we have re-designed our delivery model. We now have:

  • two ‘Birth to year 9’ hubs. Both these hubs have EHC plan coordinators who deal with assessments and EHC plan coordinators who manage the processing of annual reviews to ensure compliance with time scales. The reviewing hubs are split into geographical locations - north and south - and only process requests and reviews for the schools that fall into these areas.
  • a 'preparing for adulthood' team. This team manages all cases across the borough for children and young people who are in year 10 and above. Again, this hub has an assessment coordinator and reviewing coordinators.

We believe that this model will see an improved service for our children, young people and their families. It also aims to facilitate better working relationships with our settings and allows more effective internal handover processes from assessment into review.

The SEND Statutory Service Structure September 2023 (PDF)

SEND service staff and profiles

The SEND Team have their own "all about me" which is an opportunity to get to know more about the officers in the team.

Lisa S.
Interim Head of SEND
Lisa's profile (PDF)

Roxanne
Interim Statutory Services Team Manager
Rox's profile (PDF)

Jorge
Interim Statutory Services Team Leader 
Jorge's profile (PDF)

Megan J.
EHCP Coordinator
Megan's profile (PDF)

Claire C.
EHCP Coordinator
Claire's profile (PDF)

Lisa L.
EHCP Coordinator
Lisa's profile (PDF)

Annabel
EHCP Coordinator (Assessment)
Annabel's profile (PDF)

Sophie
EHCP Coordinator
Sophie's profile (PDF)

Laura B
Delivery Support Officer
Laura's profile (PDF)

Emmanuel
Delivery Support Officer
Emmanuel's profile (PDF)

Keri
Statutory Services Team Leader
Keri's profile (PDF)

Beth M.
EHCP Coordinator
Beth's profile (PDF)

Maxine
EHCP Coordinator
Maxine's profile (PDF)

Karen
EHCP Coordinator
Karen's profile is coming soon

Emma
EHCP Coordinator
Emma's profile

Jessica
EHCP Coordinator
Jessica's profile (PDF)

Hannah G
EHCP Coordinator
Hannah's profile (PDF)

Sally F.
Delivery Support Officer
Sally's profile (PDF)

Jess
EHCP Coordinator
Jess's profile (PDF)

Denise
EHCP Coordinator
Denise's profile (PDF)

Mine
Interim Statutory Services Team Leader
Mine's profile (PDF)

Neil
EHCP Coordinator
Neil's profile (PDF)

Debbie G.
EHCP Coordinator
Debbie's profile (PDF)

Leah
EHCP Coordinator (Assessment)
Leah's profile (PDF)

Eva
EHCP Coordinator
Eva's profile (PDF)

Melissa
EHCP Coordinator
Melissa's profile is coming soon

Helen
Delivery Support Officer
Helen's profile is coming soon

Auriel
Team Leader
Auriel's profile (PDF)

Deborah
Support into Employment Coordinator
Deborah's profile (PDF)

Francesca
Support into Employment Coordinator
Francesca's profile (PDF)

Nicole
Support into Employment Coordinator
Nicole's profile (PDF)

Andrew O
Delivery and Systems Team Leader
Andrew O's profile (PDF)

Miles
Delivery Support Officer – SEND Boards
Miles profile (PDF)

Rachel
SEND Inclusion and Training Officer
Rachel's profile (PDF)

Andrew M
Local Offer Development Officer
Andrew M's profile (PDF)

Hannah
Quality Assurance Senior Officer
Hannah's profile (PDF)

Emily K
Policy and Performance Officer
Emily's profile (PDF)

Lisa S
SEND Finance and Personal Budgets Officer
Lisa's profile (PDF)

Millie
SEND Apprentice
Millie's profile (PDF)

Sandyp
Contracts and Procurement Officer
Sandyp's profile (PDF)

Louise T
Senior Travel Officer
Louise's profile (PDF)

Roger
Team Leader
Roger's profile (PDF)

Raymond
Independent Travel Team Co-ordinator
Raymond's profile (PDF)

Vacancy
Travel Coordinator

Kerry
Team Leader
Kerry's profile (PDF)

Carrie
Travel Coordinator
Carrie's profile is coming soon

Justine
Travel Coordinator
Justine's profile (PDF)

Kieran
Travel Apprentice
Kieran's profile (PDF)

Suzanna
Team Leader
Suzanna's profile (PDF)

Pamela
Travel Coordinator
Pamela's profile is coming soon

Oana
Travel Coordinator
Oana's profile is coming soon

Yvonne
Travel Coordinator
Yvonne's profile is coming soon

Help us to help you – SENCo guide

Many of the questions we receive via the SEND service front door have the answers on our website. Please see:

Help us to improve this website

Use this form to provide feedback on this webpage. Don't use it to contact us about a service or make a complaint. We will not reply, even if you include personal details such as your name and address. If you want us to reply, you should contact us in a different way.

What is your feedback for this webpage?

Give feedback about this page