Report a faulty street light or illuminated sign

Response times

We aim to inspect any faulty street lights within five working days from the day it is reported.

We are currently upgrading approximately 26,000 street lamps to LED lamps across the Borough, which can generate a large number of enquiries. We are prioritising and responding to enquiries in a suitable time frame. However, it may take us longer than our indicated service levels while we process each individual enquiry.

We will continue to follow up for resolution and we aim to update you within four weeks of receiving your enquiry.

Thank you for your patience in this matter.

We maintain street lighting as well as bollards and illuminated signs within the Borough of Swindon. Tell us if you notice any one of these that need maintenance or repair.

Current street lighting electricity supply faults

If we are unable to restore a unit to working order, it may be due to a loss of the underground electrical supply, which in Swindon is owned by SSE. These supply failures are logged by us with SSE who then gives us a unique repair number.

Before reporting a problem, you can view all current supply faults to check if it has already been logged.

Reporting a problem

If you still wish to report a street light, bollard or illuminated sign that requires maintenance or repair, help us give the highest priority to the most urgent issues by indicating:

  • the road or footpath where the light is located
  • the column, bollard or sign number; only if it is safe for you to retrieve this. If the number is missing or unreadable then provide the exact location of the faulty or defective unit, for example; to the front of house No. 25

Report a problem with street lighting online

If you consider the problem to be a danger to public safety or a potentially serious hazard for road users, please call StreetSmart on 01793 445501 (Monday, Wednesday, Thursday, Friday 9.00am - 5.00pm and Tuesday 9.00am - 4.00pm) or on 01793 466453 at all other times.

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