Disruption to online payments Thursday, 22 August 2019

There will be intermittent disruption to online payments from 10.00am to 1.00pm this Thursday, while we carry out essential maintenance. We apologise in advance for any inconvenience this may cause.

Report a damaged or missing drain cover

We repair damaged drain covers and inspection covers on all public highways within the borough. Though we do not own all the covers, we make sure to either fix the issue ourselves or forward the request to the concerned authority.

You can report an issue if the drain cover is:

  • broken
  • missing
  • noisy
  • raised up from road surface level

Report a damaged or missing drain coverBETA

Response time 

We assess problems of less severe nature within ten working days. We will schedule permanent repairs with maintenance work.

Emergency contact

If the drain cover is severely damaged or missing and involves a risk to public safety, please phone 01793 445501. You can call this number 24 hours a day.

We will make the area safe within one hour and arrange permanent repairs within six weeks.

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