Report concerns about someone else's home
If you are seriously concerned about the condition or use of a house which is not your own home, please report it using the online form below.
These may include:
- concerns about inappropriate living conditions
- concerns that a house is being used as a shared home (HMO) without the appropriate protections in place for the occupiers
- concerns that a house is a risk to members of the public because it is open to trespass, seriously dilapidated, or the subject of squatting, or significant vandalism
We can only intervene if there are significant risks to occupiers or members of the public and this often takes some time to action. However, we will always consider what you report and, if you provide us with a telephone number or email address, we will get back to you.
We will usually respond within 10 working days.
Complete the form in as much detail as possible and provide photographs if you have them. This will enable us to advise you more quickly. You will initially be asked to create a My Account.
Report an issue with private housing conditions
How to make a housing complaint
If you are a tenant living in council housing, you can make a complaint about your home or the housing services you receive.
Before making a complaint, check if the issue can be resolved by reporting it directly to us. This includes things such as repairs needed in your home, missed appointments or checks for damp and mould. You can do this through our report it service or by searching our website.
If your concern cannot be resolved in this way, you can use our tenants council housing and service complaints process. There are also further options if you can't do it online.
If your complaint is not about council housing or housing services, please visit our complaints, compliments and feedback page for more information. If you are unsure which process applies, email: customerservicecomplaints@swindon.gov.uk.