Contact housing services

You can use this page to find the right contact details for housing enquiries, homelessness support, tenancy issues and other housing services.

General housing enquiries

Housing Department
Swindon Borough Council
Civic Offices
Swindon
SN1 2JH

Telephone: 01793 445500

Homelessness support

If you are currently homeless

Email: hoptions@swindon.gov.uk

Duty to refer

This is for professionals who must refer someone who may be homeless or at risk. Email: dutytorefer@swindon.gov.uk

Out of hours homelessness support

If you become homeless outside our office hours, contact the Homeless Officer. Telephone: 01793 466451

Change in circumstances

If you have already applied for housing, use this contact email to tell us about a change in your situation. Email: applicationCICS@swindon.gov.uk

Medical information for housing applications

Use this email to send medical application forms or documents that support your housing needs. Email: lettingswelfare@swindon.gov.uk

Private landlords

If you are a landlord and need to contact the housing team. Email: accommodationteam@swindon.gov.uk

Apply for a garage

Email: garages@swindon.gov.uk

Environmental and neighbourhood concerns

Email: healthyneighbourhood@swindon.gov.uk

Council tenant enquiries

If you live in council housing and need support with issues in your home or neighbourhood, contact your area housing team:

How to make a housing complaint

If you are a tenant living in council housing, you can make a complaint about your home or the housing services you receive.

Before you make a complaint, check if the issue can be resolved by reporting it directly to us. This includes repairs needed in your home, missed appointments or checks for damp and mould. You can do this through our report it service.

If your concern cannot be resolved in this way, you can use our council housing and housing service complaints process. There are also other ways to contact us if you cannot do it online.

If your complaint is not about council housing or housing services, visit our complaints, compliments and feedback page. If you are unsure which process applies, email customerservicecomplaints@swindon.gov.uk.

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