Contact housing services

Housing Department
Swindon Borough Council
Civic Offices
Swindon
SN1 2JH

Tel: 01793 445500
Email: housing@swindon.gov.uk

Homelessness out-of-hours support

If you become homeless while our offices are closed, please contact the Homeless Officer.

Tel: 01793 466451

How to make a housing complaint

If you are a tenant living in council housing, you can make a complaint about your home or the housing services you receive.

Before making a complaint, check if the issue can be resolved by reporting it directly to us. This includes things such as repairs needed in your home, missed appointments or checks for damp and mould. You can do this through our report it service or by searching our website.

If your concern cannot be resolved in this way, you can use our tenants council housing and service complaints process. There are also further options if you can't do it online.

If your complaint is not about council housing or housing services, please visit our complaints, compliments and feedback page for more information. If you are unsure which process applies, email: customerservicecomplaints@swindon.gov.uk.