Treating dampness and mould

Reported damp and mould repairs

Our new damp and mould process started in January 2023. We have already cleaned over 300 homes this year and will continue to do this where necessary.

We are currently telephoning all tenants who have reported damp and mould issues to us. These calls are helping us to understand the issues we need to resolve.

Unfortunately, we have been unable to speak to all tenants who have reported a problem and so we will be sending you a letter, asking you to contact us.

If you are waiting for a damp and mould survey, please bear with us whilst we set up new team members who will work through priority cases first. We are also speaking to other local contractors to see if they can help with our damp and mould work.

We are aware that some tenants are also waiting for roof repairs and apologise to those who have had to wait for these repairs.

Dampness is a major problem in houses and flats. It can cause mould on walls and rot the furniture. It also increases the risk of respiratory problems.

Damp can happen because of:

  • condensation
  • lack of heating
  • poor ventilation
  • leakage of water

Preventing dampness

You can follow simple measures to prevent dampness in your house:

  • Use dehumidifiers
  • Open windows to increase ventilation
  • Wipe off window sills to keep them dry
  • Ventilate wardrobe and cupboards
  • Clean chimney and extractor fans
  • Insulate the loft
  • Turn on low background heating
  • Cover pans while cooking
  • Dry clothes outdoors
  • Keep bathroom door closed
  • Install secondary or double glazed windows
  • Leave space between the wardrobe and the wall so that air can circulate

Treating mould-affected areas

Watch this video to learn how to treat mould-affected areas.

Further information about treating damp and mould can be found in the damp and mould advice booklet.

If you wish to complain about the condition of your home, please use the online form below. 

You will be asked to create a My Account before you can complete the form.

Private Housing online complaint form

You can also make a report through My Housing Tenancy.

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