Report bright artificial light disturbance
A certain amount of bright intrusive light disturbance is normal at times.
However, excessively bright or poorly adjusted light units can cause unreasonable disturbance and it may be a nuisance, dangerous, or unhealthy. If you feel the illumination from artificial light causes unreasonable disturbance, especially between 11.00pm and 7.00am, the Council may be able to intervene to remedy this in certain circumstances.
Although we can act on light coming from most premises, there are a number that we cannot.
We cannot have any impact on light from the following:
- Railway premises
- Tramway premises
- Bus Stations and associated facilities
- Public Service Vehicle (bus, coach etc) centres
- Goods Vehicle Operating Centres
- Military or Defence establishments
Similarly, we can only consider complaints where light is spilling from one premises onto another, not on light from public areas like roads or parks.
What and where the artificial light is coming from will determine which part of the Council investigates the matter, but in all cases we need you to complete diary sheets for a period of three weeks, and give us more information before we can consider your complaint.
Please download and complete the diary and information pack below. We cannot investigate your complaint without these:
Please note we will copy parts of the information you supply in your diary sheets to the person/business that is disturbing you if/when we write to them. In all cases we pursue, we will ultimately need to witness the issue ourselves, and so we will need to visit your home, potentially a number of times.
We will also expect you to have tried to resolve the issue yourselves by speaking to or writing to the person/business involved. If you have done this, and the information you have submitted indicates that this is something we can act on; we would generally write to the person or business said to be causing the disturbance, and then investigate further if this does not resolve the issue.
We find that informal interventions are effective in the very great majority of cases. In a small number of cases however, we may need to serve formal warnings or Notices, or more serious actions such as prosecution, a licensing hearing, or seizure. You may be asked to be a witness in such proceedings, and investigations like this will inevitably take a number of weeks or months to complete.
If you have already tried to resolve this issue with the person/business and you have completed diary sheets detailing the problem for a period of three weeks, please complete the following form and ensure you upload your completed documents:
If you have provided a completed diary sheet pack, and confirmed that you have attempted to resolve the issue with your neighbour directly; we will be in touch within 5 working days.
If you do not upload the required documents, you will be automatically reminded by email after three weeks to do so, and your case will be automatically closed after 6 weeks if we do not hear from you with completed documents.