Customer services location and opening times



Town and Parish Councils

From the 1st April, many local town and parish councils will become responsible for grass cutting and hedges, keeping streets clean, emptying litter bins and removing graffiti in public spaces. If you wish to talk to someone about any of these services and you live in one of the parishes listed below, please follow the relevant link to contact them directly:

If your parish is not listed above, and you wish to report an issue or talk to the council about these services; please contact the Swindon Borough Council StreetSmart team.

(Hedges along Thamesdown Drive and Swindon Road, Wroughton will continue to be managed by Swindon Borough Council.)

Contact Swindon Direct (Customer Services) E-mail:

Telephone (Monday to Friday 9.00am - 5.00pm):

  • StreetSmart enquiries - 01793 445501
  • Housing enquires - 01793 445503
  • Car parking - 01793 445506
  • Housing Benefit and Council Tax Support helpline - 0345 3022316
  • All other enquiries - 01793 445500

Swindon Direct provides a Police information point offering an information and sign posting service for;  

  • Handing in small items of found property
  • Provide details of lost property
  • Access leaflets on crime prevention
  • Access to report emergency and non-emergency issues by phone or online. 

For further information, please visit the Wiltshire Police website or download the following leaflet:

The following emergency services are available outside of normal working hours:

  • Housing Services - 01793 695851
  • Social Services - 01793 436699
  • Homeline - 01793 616427
  • Any other emergencies (includes reporting stray animals) - 01793 466453

Write to:

Customer Services
Swindon Borough Council
Civic Offices
Euclid Street

Drop-in (Monday to Friday 9.00am - 5.00pm):
Swindon Direct Reception
Wat Tyler House
Beckhampton Street

Location map



Last updated: 02 January 2018. Was this information helpful?

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