Can't do it online?

Most resident enquiries can now be dealt with easily online, by telephone or by visiting our Customer Service area at Central Library in Regent Circus.

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Contact us online

Contacting us through an online form on the website means you'll be giving us all the information we need to help you. We can also keep track of your contact with us more easily and efficiently. For example, you can use an online form to:

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Contact us by phone

Most payments and enquiries can be made online. If you need to make a payment, visit our Pay for it page. You can also use our Report it and Apply for it pages for many common requests.

If you still need help, you can contact us by phone.

Make a payment

You can pay the following by calling our automated payment line on 0845 603 5058. This service is available 24 hours a day, 7 days a week:

  • Housing rent
  • Council Tax
  • Business rates
  • Invoices, including:
    • Care charges
    • Commercial rents
    • Ground rents
    • Service charges

Speak to a Housing Officer or Social Worker

Call 01793 445500 during our contact centre opening hours. If you know the name of your Housing Officer or Social Worker, our automated phone system will connect you directly.

Car parking penalty charges

Call 01793 464600 if you have a query about a Penalty Charge Notice (PCN).

Opening hours:

  • Monday to Friday, 9.00am to 5.00pm

Housing Benefit or Council Tax enquiries

For queries about Housing Benefit or Council Tax (excluding payments), contact our Council Tax team on 0345 302 2316.

Opening hours:

  • Monday to Friday, 9.00am to 5.00pm

Other enquiries

For anything else, call our contact centre on 01793 445500. Our customer service team will help or direct you to the right service.

Opening hours:

  • Monday, Wednesday, Thursday and Friday: 9.00am to 5.00pm
  • Tuesday: 9.00am to 4.00pm
  • Closed on public bank holidays

Our phone lines are busiest between 9.00am and 10.00am, especially on Mondays. You may find it easier to get through after 3.00pm, particularly on Fridays, which are usually our quietest day.

Out-of-hours emergencies

Emergency phone lines are available outside normal working hours for urgent situations.

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Contact us in person

If you cannot access services online or by phone, you can visit us in person for support. Our staff are available to help at:

Central Library
Regent Circus
Swindon
SN1 1QG

Opening hours:

  • Monday to Friday, 10.00am to 5.00pm

We can help you:

  • use self-service touchscreens to:
    • pay rent
    • bid for council housing
    • request a housing repair
    • apply for a resident parking permit
  • apply for or renew a Blue Badge or Concessionary Travel pass
  • book a one-to-one appointment if you need help completing a form
  • call Council Tax using a dedicated phone line for help with your query
  • get signposted to other support services where you have specific enquiries
  • collect parking permits and waste barrier passes

Homeless prevention services

You can speak to the homeless prevention services team in person if you need support with homelessness or a housing emergency. Visit us at:

Wat Tyler West
Beckhampton Street entrance
Swindon
SN1 2JH

Opening hours:

  • Monday, Tuesday, Thursday and Friday: 9.00am to 4.00pm
  • Wednesday: 12.30pm to 4.00pm

Visit the Civic Offices

You will need to visit the Civic Offices for:

  • appointments with the Swindon Register Office
  • posting documents using the letterbox outside the building

Please use the dedicated entrance at:

Civic Offices
Euclid Street
Swindon
SN1 2JH

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Contact us by post

Write to:

Customer Services
Swindon Borough Council
Civic Offices
Euclid Street
Swindon
SN1 2JH

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Town and parish councils

Many local town and parish councils are responsible for services such as grass cutting, keeping streets clean, emptying litter bins and removing graffiti. 

If you wish to report an issue and are unsure whether your parish council is responsible for the work, report it to us.

Where appropriate, we will direct it to the relevant parish council. For general information, visit our town and parish councils information page.

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Providing feedback

We want to hear your views on the service we've provided to you. You can use an online form to provide comments, suggestions and compliments.

More information: Complaints and feedback

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Making a complaint

You may be dissatisfied about the standard of a service, actions or lack of actions by the council and its staff. In this case, you may wish to make a complaint to the council.

This is different to making a service request about a matter that concerns you, for example a missed bin collection or a noise nuisance.

If this is the nature of the contact you with to make with us, you should use the search bar at the top of the page to find the correct area of the site to make your report.

More information: Complaints and feedback

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Request information from the council

The Freedom of Information Act 2000 gives a general right of access to all types of recorded information held by public authorities.

Lots of this information is available via our publication scheme. Where it is not available however, you can make a Freedom of Information enquiry.

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Useful resources

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Use this form to provide feedback on this webpage. Don't use it to contact us about a service or make a complaint. We will not reply, even if you include personal details such as your name and address. If you want us to reply, you should contact us in a different way.

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