Following a consultation with tenants between 10 August and 10 September 2026, we will remove the Homeline clause from council tenancy agreements.
The change will take effect from 1 April 2027.
The clause currently says that tenants must pay for Homeline if the system is installed in their home, even if they choose not to use it. It also says that the equipment must not be removed or interfered with.
Removing this clause will give tenants greater choice about whether they receive and pay for the Homeline service.
We asked tenants for their views on removing the Homeline clause. We carefully considered all the feedback received before making our decision.
The majority of tenants who responded supported the proposal.
We recognise that tenants may have questions about the cost of Homeline, continued access to the service and the quality of support provided. We will address these through a clear process for opting in or out, available financial support and ongoing monitoring of the service.
Homeline is not ending. The service will continue to be available.
The change only affects the Homeline clause in your tenancy agreement. All other terms and conditions will remain the same.
It will not affect:
your rent or existing service charges
your security of tenure
your existing tenancy rights
any other responsibilities you have as a tenant
You do not need to sign a new tenancy agreement.
We will issue a formal notice under Section 103 of the Housing Act 1985 to confirm the change to existing tenancy agreements.
If you currently receive Homeline as part of your tenancy, the service will continue to be available.
We will shortly write to tenants to explain how they can opt in or opt out of the service from 1 April 2027.
This will give you the opportunity to decide whether you want to continue receiving and paying for Homeline.
We will provide further information about the options available, including any financial support that may apply.
If you receive Homeline through Adult Social Care, there will be no changes to your service.
Adult Social Care arranged the service after considering your individual circumstances. It forms part of the support available to help you remain safe and independent at home.
The Homeline service provided through Adult Social Care is separate from your tenancy agreement.
Any contribution you make towards the cost of the service is assessed and managed by Adult Social Care, based on your individual needs.
Removing the Homeline clause from tenancy agreements will not affect:
your existing Homeline service
any contribution you currently pay
how your contribution is assessed or managed
You do not need to take any action.
If you do not currently receive Homeline, you do not need to do anything.
At present, we are not accepting new Homeline users.
The Homeline clause will be removed from tenancy agreements from 1 April 2027.
You do not need to sign a new tenancy agreement. The formal notice we issue will confirm the change.
If you have questions about the changes to your tenancy agreement, contact us by email.