Homeline
Homeline service public consultation
The Homeline service has supported residents for more than 30 years, offering reassurance and help when needed.
The Council is reviewing how the Homeline service is provided in the future and wants to understand if and how it can continue to meet people’s needs in a safe, dependable and financially sustainable way.
The consultation will run from 1 January to 27 February 2026.
Please read the Homeline service public consultation documents and the Privacy Notice before you complete the survey.
Complete the Homeline consultation survey
Consultation documents
The following links will take you to the supporting documents:
- Resident letter (PDF)
- Homeline service public consultation information pack (PDF)
- Equality Impact Assessment (EqIA) (PDF)
The Homeline service public consultation information pack is also available in other languages below.
Contact us
If you have any questions about the consultation, need help completing the survey, or need the information in another format, contact the Business Support Team:
- Telephone: 01793 463329
- Email: centraladmin@swindon.gov.uk
Current Homeline service
The Council would like to reassure you that the Homeline service is continuing as normal for existing users during the consultation. No changes will be made to the service during this time.
Please note: we are currently unable to take on new customers to the Homeline or Homeline+ service.
Homeline service public consultation information pack in other languages
The Homeline service public consultation information pack is also available in the following languages:
- Polish (PDF)
- Portuguese (PDF)
- Punjabi (PDF)
- Romanian (PDF)
- Turkish (PDF)
Disclaimer
These translations have been provided by a digital machine translation service. The Council recognises that this can lead to some translation errors, which are outside the control of the Local Authority, and no liability is taken for any errors in translation.
If you want to discuss the content of these translated documents, or believe there are any errors in the translation, email centraladmin@swindon.gov.uk quoting 'Homeline Translations'.