Consumer advice

Consumer advice is provided by Citizens Advice Consumer Service.

The service provides free, confidential and impartial advice on consumer issues including:

  • goods that are faulty, not fit for their purpose, or described incorrectly
  • services that have not been carried out with reasonable care and within a reasonable time or for an acceptable price
  • what to do if you think you have been scammed

You can contact the Citizens Advice consumer helpline on - 0808 2231133

You can also visit the Citizens Advice consumer helpline website for more information.

The consumer service acts as a channel to allow clients to report potential breaches of legislation or industry regulations, or unfair trading practises, to Trading Standards.

Citizens Advice Consumer Service sends referrals to Trading Standards partners to support them in their work. 

The consumer service also offers energy advice and the opportunity to chat online about an energy problem.

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