Consumer advice
Get free, confidential and impartial advice about consumer problems from the Citizens Advice Consumer Service.
They can help you understand your rights and what to do next, including how to report issues to Trading Standards.
What you can get help with
You can get advice about:
- goods that are faulty, not fit for purpose or not as described
- services not carried out with reasonable care, in a reasonable time or for a fair price
- what to do if you think you have been scammed
Contact the Citizens Advice Consumer Service
Call the consumer helpline: 0808 223 1133
Get help from the Citizens Advice Consumer Service.
How your information is used
The Citizens Advice Consumer Service shares information about potential breaches of the law, industry regulations and unfair trading practices with Trading Standards.
This helps Trading Standards investigate issues and take action where needed.
Energy advice and online chat
You can also get help with energy issues, including the option to chat online.