Pay a Penalty Charge Notice
Parking scam texts
We have received reports of residents receiving text messages claiming to be from the Council, asking them to pay a Penalty Charge Notice (PCN). These messages include our telephone number.
The Council does not send text messages requesting payment for Penalty Charge Notices. If you receive a message, do not respond or provide any personal information.
If you are concerned or wish to verify your Penalty Charge Notice, contact us directly by calling 01793 445500.
How to spot and avoid Penalty Charge Notice scams
Be aware of fake parking QR codes and fraudulent Penalty Charge Notice text messages. For more information on protecting yourself from potential scams, visit the British Parking Association (BPA) website.
Watch out for:
- tampered or suspicious-looking QR codes
- QR codes that lead to unfamiliar websites
- Penalty Charge Notice text messages from unknown numbers
- text messages with strange or suspicious website links
To stay safe:
- use official parking apps or visit the website directly
- double check any links before making a payment
- contact us if something seems suspicious by calling 01793 445500 or emailing parking@swindon.gov.uk to verify your PCN
Pay a Penalty Charge Notice online
To pay for a Penalty Charge Notice you will need the following:
- The Penalty Charge Notice number found on your parking ticket
- The vehicle registration number
For more information on protecting yourself from potential scams, visit the British Parking Association (BPA) website.
Important
The Penalty Charge Notice number on your parking ticket always starts with the letters SI - that’s S for Sierra and I for India and not S1 (S followed by the number one).
Please take extra care to enter SI correctly when paying online or by telephone to avoid any issues or delays with your payment.
Please note: If you pay for a Penalty Charge Notice within 14 days, you pay the lower amount shown on the ticket.
Other ways to pay your Penalty Charge Notice
You can pay by phone on 01793 464600. This line is available 24 hours.
Challenge a Penalty Charge Notice
If you wish to challenge your Penalty Charge Notice, you should do so within the 14-day discount period.
Lost your Penalty Charge Notice
If you have lost your Penalty Charge Notice please email: parking@swindon.gov.uk.