Find out about safeguarding adults

Further details about adults safeguarding is also available on the Local Safeguarding Adults Board webpage.

Who adult safeguarding support

Adult safeguarding supports and protects the following:

  • Adults who have needs for care and support (whether or not Swindon Borough Council is meeting any of those needs)
  • Adults who are experiencing, or are at risk of, abuse or neglect
  • Adults who are unable to protect themselves against the abuse, neglect or the risk of it.

Types of abuse

Abuse is a violation of an individual's human and civil rights by any other person or persons. It can take many forms.

While the list below is not exhaustive, examples are:

  • Physical Abuse: This can include such things as hitting, slapping, pushing, kicking, misuse of medication, inappropriate restraint or inappropriate sanctions.
  • Discriminatory Abuse: This might include abuse based on a person's ethnic origin, religion, language, age, sexuality, gender or disability.
  • Domestic Abuse: Examples are psychological, physical, sexual, financial, emotional abuse or, so called, 'honour-based violence' of someone with care and support needs.
  • Psychological Abuse: This can include such things as verbal abuse, humiliation, bullying, or the use of threats.
  • Financial or Material Abuse: Can include such things as theft, fraud, exploitation, pressure in connection with wills, property, inheritance or financial transactions; or the misuse or misappropriation of property, possessions or benefits.
  • Sexual Abuse: This can be direct, or indirect, sexual activity where the vulnerable adult cannot, or does not, give their consent.
  • Neglect or Acts of Omission: This includes things like the repeated deprivation of help that an adult at risk needs which, if withdrawn, will cause him or her to suffer
  • Self-neglect: This can cover a wide range of behaviours such as neglecting to care for one's personal hygiene, health or surroundings. it can also include behaviour such as hoarding
  • Modern Slavery: This encompasses such things as slavery, human trafficking, forced labour and domestic servitude. Traffickers and slave masters use whatever means they have at their disposal to coerce, deceive and force individuals into a life of abuse, servitude and inhumane treatment.
  • Organisational Abuse: This can include neglect and poor care practice within an institution or specific care setting such as a hospital or care home. it can also relate to care provided and received in one's own home. It may manifest as a one-off incident or as a series of incidents involving on-going ill treatment. It can be through neglect or, simply, from poor professional practice resulting from inadequate structure, policies, processes and practices within an organisation.

Possible types of abuser

Again, the list below is not exhaustive but examples may include people such as:

  • a partner, child, relative or friend.
  • a paid or volunteer carer.
  • a health, social care or other worker

In reality, it could be anyone!

Reporting abuse

A number of ways you can report abuse are detailed below.

Complete an online form:

Multi agency safeguarding adults online referral form

  • If the adult is in immediate danger, in need of medical attention or if a crime has been committed, contact the Emergency Services (Police and/or Ambulance Service).

Contact one of the following agencies depending on the circumstances

Adult safeguarding team, Swindon Borough Council

Tel: 01793 463555
E-mail: (During office hours - Monday to Friday inclusive, 8.30am to 5.00pm).

Safeguarding adults investigation team, Wiltshire police

Tel: 01380 826350 (During office hours: Monday to Friday inclusive, 9.00am-5.00pm).

Out-of-hours emergency duty service

The emergency duty service is only for reporting safeguarding concerns that require urgent action out of normal working hours. Any other concerns should be forwarded to the Adult Safeguarding Team at, which will be processed the next working day.

Tel: 01793 436699

Police out-of-hours contact

Tel: 101

Further information

Further information is available in a series of downloadable documents below: 

The following video link may provide useful information and is provided by Sussex Police Operation Signature about spotting the signs of Fraud and Scams.

Staying safe on-line

Following a forum of service users where the theme of the session was staying safe on-line, it was requested that we include links to the following websites.

To get safe online and for free expert advice:

To report cyber crime:

Adult safeguarding escalation process

Where there is interagency dispute about a referral under this policy or a concern about the way the case is being managed, the concerned party or parties may wish to escalate matters through the management structure of the Safeguarding team.

  • Stage 1 - hold a discussion with the relevant Enquiry Manager or representative of the agency concerned to agree a way forward
  • Stage 2 - if the issue is not resolved at stage one, the concerned party or their manager should raise the issue with the Enquiry Manager’s line manager. (Or where the dispute is about a disagreement, noncompliance or difficulties in securing participation from a partner agency, the enquiry manager may need to access the other agencies’ management structure)
  • Stage 3 - if the dispute is not resolved the local authorities Safeguarding Adult Lead should be contacted on 01793 463559 or Senior Manager on 01793 465713. If necessary, you should involve a senior manager from the agency concerned. Likewise, the local authority lead may need to deal with any concerns in relation to a case with the partner agency’s lead.
  • Stage 4 - if it is not possible to resolve matters at stage three and an agency continues to have concerns about the adult at risk and the way in which a case has been handled, a senior manager or chief officer from the relevant agency can submit the concerns in writing to:
    Chair of the Local Safeguarding Adults Board
    Swindon Borough Council
    WTW 1st Floor
    Beckhampton Street
    Swindon. SN1 2JG
    Alternatively, you can This will need to include a synopsis of the case detailing steps taken towards resolution. The Chair may convene a panel of Board members to hear from those concerned and consider the rationale of any decisions made or actions taken. The conclusions of this panel are final and the agencies will adhere to the recommendations made.

At all stages of the process, actions and decisions should be recorded in writing and confirmed with the person or agency who raised the concern. It may also be necessary to share with relevant personnel.

All learning from this process will be shared with other members of the Board and the adult safeguarding team to consider changes in policy and practice. Every effort should be made to ensure that any dispute does not lead to a delay in the safeguarding process.

Children's safeguarding

For information about the protection/safeguarding of children, please go to the Local Safeguarding Children Board website.

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