Adult's services complaints

Escalating a complaint about adult social care

You can escalate a complaint from Stage one to Stage two if one of the following situations applies:

More than ten working days have passed since you made your complaint and we haven't responded
You are not happy with our reply to your initial complaint and we sent this reply within the last 25 working days

If you are not happy with our response to a Stage two complaint, the next stage is to take it to the Local Government and Social Care Ombudsman.

You can read more about this in our customer feedback and complaints handling policy (PDF).

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