Frequently asked questions: Synergy portal for parents and young people
The Synergy portal is a secure online resource provided by Swindon Borough Council that enables parents, carers, young people and some internal children's service professionals working with a child or young person to register and then provide information to the SEND service (in relation to SEND) about a child or young person.
Parents and carers
A young person who is old enough to submit a request or have oversight of their education, health and care plan
Some internal children service professionals working with a child or young person. These currently include:
Education settings
Educational Psychologists
Advisory teachers
Education Welfare services
School admissions
Processionals who cannot currently access the Synergy portal are:
NHS services
Social Care
Other external services
Synergy are developing their professional portal function and this will be rolled out in the near future.
You can:
request an Education Health and Care needs assessment (EHCNA)
send us reports and information
send us your views and preferences
use the ‘contact us’ button to send us a direct email
If you already have a Synergy account:
Sign in to Synergy using your existing log in details
Go to the Synergy Homepage
Go to SEND forms
You will be able to continue to submit any Education Health and Care Needs Assessments request using an online form or through the 'contact us' button, which will provide you with a direct email to contact the SEND service on SENDservice@swindon.gov.uk.
You are also able to send us any other relevant reports or information, such as parental preferences and parental views, using the 'contact us' function.
Parents and carers will have greater flexibility to have control over how and when they submit information in support of their child’s EHC Needs Assessment request, plan and annual review. The Portal will store documents that have been sent and allow parents and carers to refer back to them if needed.
No. Once it has been enabled, the SEND tile will appear in existing accounts.
It is one account per family and you can add multiple children within the family account.
The SEND service does not setup user accounts and set access levels for any users. If you do have any access queries, please email contact us at SENDservice@swindon.gov.uk.
If you forget your password, please click on 'request token', wait for a token which will be sent to the email address the account is linked to. Copy the token code. Then go back to the portal click 'I have a token', paste the token in and then select rest password. You can then input a new password.
If you continue to have problems accessing your account, email SENDService@swindon.gov.uk. Please include the email address details registered for the Synergy portal. This will make it easier for us to find your account.
