If you disagree with a decision about your Housing Benefit, you can do the following:
- Ask us to explain the decision in more detail.
- Ask us to look at your Housing Benefit again and reconsider it.
- Make an appeal to Swindon Borough Council which can progress to an Independent Tribunal.
If you would like us to look at your claim again, or if you wish to appeal, you must let us know within one month from the date on the decision letter. If there are any special circumstances as to why you were unable to let us know within one month, you must contact us to explain; we may still be able to look at it.
Request an Explanation, Review or Appeal
If you wish to make an appeal or you need us to provide an explanation or reconsider your Benefit claim, please download the Request for Revision Explanation or Appeal Form (PDF) and return it to the Appeals Team at:
The Benefits Service (Housing Benefit)
Swindon Borough Council
For independent advice or help with your appeal, you may wish to contact an advice agency or organisation such as Swindon Citizens Advice, Wiltshire Law Centre, Parks Advice Point or a solicitor.