Housing complaints self-assessment report 2025

Read our 2025 housing complaints report, self-assessment against the Housing Ombudsman code, and a response from our Cabinet Member on how we are improving complaints handling.

• Appendix 1 - Housing Annual Complaint Performance and Service Improvement Report 2024-25

  PDF 195.6 KB

• Annual Housing Complaints Performance and Service Improvement Report 2025 - Governing body response

  PDF 94.72 KB

• Customer Feedback and Complaints Handling Policy V11

  PDF 280.63 KB