Coronavirus (COVID-19)

Updates on council services, health advice, and support available for residents and businesses.

Coronavirus (COVID-19) - What you need to know

Coronavirus (COVID-19) - main page

Swindon: It's up to all of us

Every one of us has a role to play to stop coronavirus spreading in our communities.

If you have symptoms:

  • self-isolate – stay at home for ten days
  • get tested – call or book online for a local test
  • keep others safe – don’t socialise, don’t go to work, don’t go shopping or mix with anyone outside your household

When you go out:

  • HANDS - wash your hands regularly and for 20 seconds
  • FACE - wear a face covering in indoor settings where social distancing may be difficult, and where you will come into contact with people you do not normally meet
  • SPACE - stay 2 metres apart from people you do not live with where possible, or 1 metre with extra precautions in place (such as wearing face coverings or increasing ventilation indoors)

 If you have any of these symptoms, no matter how mild, get tested straight away:

  • high temperature
  • cough
  • loss of taste or smell

More information:

GOV.UK publishes data about COVID-19 cases and deaths:

Last updated: Monday, 28 September at 12.05pm

  • Customer Services reception on Princes Street is closed.
  • Our main telephone contact centre is open. Demand is higher than normal, so you may need to wait for a long time for us to answer your call. How to contact us if you can't do it online.
  • We encourage you to try to pay, report or apply for services online. Use the search bar at the top of the page to get started.

NHS staff, social care staff, charities and volunteer groups

All NHS staff, social care staff, charities and volunteer groups can apply for a free permit in all our surface level car parks, and on-street pay and display parking bays. This scheme is running alongside the national Government scheme. 

Find out more and apply: 

Season ticket extensions

Car park season tickets and leases for spaces are eligible for up to a 12-week extension if they were due to expire during the Coronavirus lockdown period. 

Find out more:

Resident parking

Residents should be aware that virtual permits have been issued for a number of vehicles in various locations. There will not be a permit on display in these vehicles, but they are permitted to park.

Car park closures

The following car parks are completely closed:

  • Wroughton Park and Ride

The following car parks are open:

  • Brunel North
  • Bristol Street
  • Brunel West
  • Fleming Way
  • Spring Gardens
  • Whalebridge

All surface level car parks where you pay and display are open.

Car park tariffs are in operation.

Death registrations

Death registrations are being done by telephone. The doctor and/or coroner will send the certification paperwork to us, and you will need to ring the Register Office on 01793 522738 to arrange a time for the Registrar to call you back.

The telephone registration will take approximately 30 minutes and you will have the opportunity to purchase certificates using a payment card.

See also: COVID-19 - Bereavement and funeral guidance

Birth registrations

Following the Government's announcement that birth registrations can resume in England from 1 June 2020, we can now offer appointments to register a birth.

Read more: Register a birth

For child benefit claims, you should contact the Department for Work and Pensions.

Notice appointments

You are now able to make an appointment to give notice of marriage if your ceremony is taking place within the next three months. Please call the Register Office on 01793 522738.

You may have given notice already and had to postpone your ceremony because of the coronavirus outbreak. If your ceremony has to be rearranged to take place after your authority to marry has expired, we will need to take your notice again. In these circumstances, and if the venue has not changed, we will waive the additional notice fee.

Weddings and ceremonies

Marriages and civil partnerships can take place from Saturday, 4 July at the Swindon Register Office and at approved premises by prior arrangement with the venue.

If your marriage or civil partnership was cancelled due to coronavirus, please call the Register Office on 01793 522738 to arrange a new date.

We welcome new provisional bookings for marriages and civil partnerships, although availability is limited until Winter 2020.

Naming ceremonies and renewal of vows ceremonies are suspended.

New restrictions from 28 September 2020:

All weddings, civil partnership ceremonies and any associated receptions in England are restricted to 15 people.

The maximum number includes all people attending, including the couple, witnesses and guests. Anyone working is not included. (For example officiants, photographers, security, staff employed by the venue, third-party suppliers or catering staff.) However, we will need to consider room capacity and social distancing when evaluating maximum numbers.

Citizenship ceremonies

We are working hard towards restarting citizenship ceremonies and are awaiting final approval from the UK Visa and Immigration Department. Those affected will be contacted by a member of the team as soon as we are able to offer you a new date.

Kingdown Crematorium and grounds are open for visitors. We ask visitors to observe social distancing guidelines, by keeping two metres apart.

The crematorium office has a reduced service and is only taking urgent enquiries in person. All other enquiries should be by telephone or e-mail.

Cremation services are taking place but with limited numbers being able to attend. This also applies to burials.

More information at the webpage: Kingsdown Crematorium

All cemeteries (Kingsdown, Radnor Street and Whitworth Road) are open for visitors. We ask visitors to observe social distancing guidelines, by keeping two metres apart.

See also: COVID-19 - Bereavement and funeral guidance

We are taking into account the latest Government guidance to reinstate our repairs service, see our webpage: COVID-19 - Restoring our housing repairs service

Regular safety checks

In line with the latest guidance, we are continuing with our gas service/safety check programme. However, we will postpone safety checks to homes where any family member is over 70 years old or has an underlying health condition. If you have any concerns regarding your safety check appointment, phone 01793 464372 or e-mail

Service running as normal, but please avoid coming to the Civic Offices unless it's absolutely necessary. Instead, call 01793 445503.

If you have financial concerns with housing, see our webpage: COVID-19 - Support for council housing tenants

Service running as normal. However, please avoid visiting Customer Services reception on Princes Street unless it is absolutely necessary. Call 01793 445503 or email for homelessness assistance, including any concerns about your income/rent/mortgage, or if you have received an eviction notice.

If you are concerned about the welfare of a rough sleeper, contact us 24 hours a day, seven days a week on 01793 445503.

All our parks are open for exercise. Visitors must follow social distancing rules. The car parks are now open at the following locations:

At Lydiard Park and Coate Water the children’s play areas remain closed until further notice. Lydiard House and Lydiard Hotel also remain closed.

The cafe at Lydiard Park, along with toilets at both Lydiard Park and Coate Water, are now open with safety restrictions in place.

We are taking steps to ensure the continuation of the service and help keep the local economy moving. However, please bear with us if delays occur in registering and determining applications or responding to queries and enquiries.

If you're submitting a planning (or related) application, please do so electronically. This is because we are facing difficulty in processing paper applications at this time.

We have had a high percentage of applications dealt with under delegated powers for a long time, and this will continue. At present we are currently reviewing the position regarding the holding of planning committees and will advise you if this impacts on your applications.

The Planning Inspectorate is also affected and is publishing updates about the impact in its services here: GOV.UK website - Coronavirus (COVID-19) - Planning Inspectorate guidance

We are working with a reduced team, so it may take us longer to respond to reports. We are continuing to work on:

  • Highway safety inspections
  • Pothole repairs
  • Masonry repairs
  • Street lighting repairs
  • Drainage repairs
  • Gully cleaning
  • Lining

Major construction projects are on hold.

  • STEAM – Museum of the Great Western Railway is now open. For more information and to book your tickets online, visit the STEAM website.
  • Swindon Museum and Art Gallery remains closed. Updates are available on the Swindon Museum and Art Gallery website.

Local elections originally scheduled for Thursday, 7 May 2020 have been postponed for a year.

Read about how you can support yourself and others during the Covid-19 outbreak.

Follow us on social media:

  • Facebook @SwindonBoroughCouncil
  • Twitter @SwindonCouncil
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