Our plan to improve homes and services
We want you to feel safe and supported in your home. To help with this, we have set out a series of commitments that explain what we are working on and when you can expect each improvement to be delivered.
The tables on this page group these commitments into clear themes, including making homes safer, keeping properties in good condition and improving the services you use. Each table shows what we will deliver, the current status and the planned delivery date, so you can easily see the work taking place across your housing services.
Our aim is to be open with you about the improvements under way and give you confidence that your home and the services you receive will keep moving in a positive direction.
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We will deliver homes that are safe
We will deliver homes that are safe
| We will |
Status |
Delivery by |
| Recruit Property Condition Officers to support you with damp and mould |
In progress |
April 2026 |
| Offer visual impairment and vulnerable persons home safety checks |
In progress |
April 2026 |
| Check the smoke alarms in all your properties and install new smoke alarms where required |
In progress |
January 2027 |
| Reduce overdue fire risk assessment actions to zero |
In progress |
July 2027 |
| Complete all outstanding electrical checks and resulting repairs to homes and communal areas |
In progress |
July 2027 |
We will deliver homes that are fit for purpose
We will deliver homes that are fit for purpose
| We will |
Status |
Delivery by |
| Carry out stock condition surveys on 100% of our properties |
In progress |
November 2026 |
| Start a rolling programme of stock condition surveys so we always have data to inform our programmes of major works |
Not started |
January 2027 |
| Ensure every home meets the Decent Homes Standard |
In progress |
March 2030 |
We will deliver homes that are kept in good condition
We will deliver homes that are kept in good condition
| We will |
Status |
Delivery by |
| Recruit 'handy people' into the housing team to help support vulnerable tenants with minor repairs |
Not started |
April 2026 |
| Recruit more repairs colleagues to make sure work is faster and right first time |
Not started |
May 2026 |
| Start collecting satisfaction surveys for repairs completed by contractors so we can hold them to account if they do not perform |
Not started |
June 2026 |
We will deliver services that are there for you
We will deliver services that are there for you
| We will |
Status |
Delivery by |
| Recruit more front-line colleagues to be available and easy to reach when you need help |
Not started |
May 2026 |
| Launch three more tenant café housing sessions across Swindon |
Not started |
June 2026 |
| Run at least 12 estate inspections throughout the year |
Not started |
December 2026 |
We will deliver services that are designed with you
We will deliver services that are designed with you
| We will |
Status |
Delivery by |
| Ask you what information you want, and provide it in a way that meets your needs |
In progress |
March 2026 |
| Co-produce a 'Tenant Engagement and Influencing Strategy' |
Not started |
October 2026 |
| Run at least four Let’s Talk Housing public meetings, and four Let’s Talk Housing outreach events |
Not started |
December 2026 |
We will deliver services that are learning from you
We will deliver services that are learning from you
| We will |
Status |
Delivery by |
| Recruit Feedback Officers to be a single point of contact to support you with complaints |
Not started |
April 2026 |
| Launch Tenant and Leaseholder Feedback and Experience Group |
Not started |
June 2026 |
| Publish lessons learned every year so you can see how we are learning from complaints |
Not started |
January 2027 |