On this page: How to refer a complaint to the Local Government Ombudsman.
Independent Investigation
If you are still dissatisfied following investigation by the Chief Executive you can refer your complaint to the Local Government Ombudsman (LGO).
The Local Government Ombudsman (LGO) is an independent body that investigates complaints against local authorities concerning ‘maladministration’. This is defined as doing something the wrong way, failing to do something we should, or doing something we should not. The Ombudsman will not investigate decisions that individuals simply do not like.
The Ombudsman will not usually consider a complaint until the Council has had a chance to resolve the matter through its own complaints procedure.
How to Complain to the Local Government Ombudsman
Explanatory leaflets are available from our Customer Services Reception areas and, if required, a copy can be sent to you. To receive a copy, please contact Customer Services.
Contact the LGO Advice Team
Local Government Ombudsman
PO Box 4771
Coventry
Warwickshire
CV4 0EH
Tel: 0300 061 0614 or 0845 602 1983 (Monday to Friday, 8.30am-5.00pm)
E-mail: advice@lgo.org.uk
Text: 0762 4804323
Website: www.lgo.org.uk