Housing performance

We regularly check how well we are delivering housing services and keeping our homes safe. This page shows our latest performance figures and whether things are improving.

These tables show our results for the last three months. Each month we add the latest figures and remove the oldest.

'Change' compares the latest month with last month. 'Improved' means the figure is better, 'Declined' means it is worse and 'Sustain' means it has stayed the same.

Last updated: Monday, 2 November 2026. These figures cover July to September 2026.

On this page:

• Compliance performance
• Fire risk assessment actions
• Repairs performance
• Home condition performance
• Complaints performance

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Compliance performance

We carry out regular safety checks on our homes, including gas, electrical and water safety checks and fire risk assessments. These checks help keep tenants safe, and all have a target of 100%.

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Fire risk assessment actions

A fire risk assessment is a check of how safe one of our buildings is from fire. It lists any work we need to do to make the building safer. We call this work fire risk assessment actions.

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Repairs performance

A repair request is created whenever a tenant tells us something needs fixing in their home. We treat repairs as emergencies when they are an immediate risk to health, safety or security, such as a gas leak or no heating in winter. All other repairs are non-emergency.

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You can find out more about repairs timescales.

Overdue repairs

If a repair is not finished within its target time, it becomes overdue. The table below shows how many overdue repairs were still open at the end of each month, grouped by how long they have been waiting.

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Home condition performance

We carry out condition surveys to check the state of each home we own, looking at things like the roof, windows, kitchen and bathroom. This helps us plan future repairs and improvements. We also measure how many homes meet the government's Decent Homes Standard, which sets out the minimum a home must meet to be safe, warm and in good repair.

Surveys have to be verified before we can report them, and this takes time. This means the figures in this section always run one month behind the rest of the page.

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Complaints performance

When a tenant makes a formal complaint about our services, we have a legal obligation to respond within set timescales. We follow a two-stage process. Stage one is our initial response. If a tenant remains unhappy after stage one, they can escalate to stage two. Both stages have a target of 100%.

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