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SENDIASS - about the service

The Special Educational Needs and Disability Information Advice and Support Service (SENDIASS) provides free confidential and impartial advice and support about matters relating to Special Educational Needs or Disability (SEND).

Our aim is to provide you with the relevant information that you need to make important decisions about your education or the education of children or young people you have responsibility for.

This service is available to children and young people from 0-25 with SEND, as well as their parents and carers.  You do not need to have an Education, Health and Care (EHC) Plan to use the service.

SENDIASS self-help portal

Our portal provides access to guidance and information relating to your child or young person's education. 

By using this form you will have access to the following information:

  • Information on Education Health and Care Plans (EHCP)
  • Signposting to Early Help hub for information on Early Help Records (EHR)
  • Communication support with schools
  • The transition process
  • How to make a complaint
  • Tribunals and mediation
  • Rights in relation to SEN and disability
  • How to get the best from meetings and understanding educational processes

You will have direct access to the most relevant and accurate information.  By working through the options we’ll give you, you will be directed straight to the guidance or information you need, without having to wait for someone to get back to you.

Request help and advice from SENDIASS

The Local Offer

More information about what services are available in Swindon can be found on the SEND Local Offer.

National SEND Helpline

We also work in partnership with the national service Contact for families with disabled children. This organisation supports families with the best possible guidance and information on all matters relating to SEND. Their free helpline is 0808 808 3555, they are open 9.30am-5pm.

Giving feedback to SENDIASS

We want to make a difference and to offer the best possible service we can. We appreciate your comments and feedback, good and bad. We welcome parents, carers and young people, who have an interest in what we do, to help shape our service.

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