Housing performance

We are committed to transparency and continuously improving our housing services. To keep tenants informed, we regularly share key performance data and feedback:

  • Monthly
    • We publish performance data from the previous month
  • Quarterly
    • We share complaint data and lessons learned

Performance measures

  •  Yes - Performance area is on target
  •  No - Performance area is not on target
  •  N/A - No performance target set

Last updated: Thursday, 12 March 2026

A summary of key housing performance measures, comparing actual performance against targets
Performance area Target February 2026 On target?
Rent (percentage of rent collected) 100% 94.61%
NO
Number of void properties 90 158
NO
Average re-let time for void properties 28 69
NO
Number of ASB cases opened in month No target 24
N/A
Number of ASB cases opened per 1,000 properties No target 2.3
N/A
Stage 1 and Stage 2 complaints per 1,000 homes No target 3.76
N/A
Tenants trained through the Tenant Academy - Pre-tenancy 56 41
NO
Tenants trained through the Tenant Academy - Online 30 205
YES
Tenants trained through the Tenant Academy - Face to face 10 23
YES
Repairs recorded No target 3,141
N/A
Tenants satisfied with repairs completed right first time 100% 80.80%
NO
Tenant satisfaction with day to day repairs 95% 84.60%
NO

Improving our housing services

We are making long-term improvements to council homes and the services you receive. These changes respond to new national housing standards and independent findings about where we must do better.

Read about how we are improving our housing services.

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