Housing performance

We are committed to transparency and continuously improving our housing services. To keep tenants informed, we regularly share key performance data and feedback:

  • Monthly
    • We publish performance data from the previous month
  • Quarterly
    • We share complaint data and lessons learned

Performance measures

  •  Yes - Performance area is on target
  •  No - Performance area is not on target
  •  N/A - No performance target set

Last updated: Tuesday, 24 June 2025.

A summary of key housing performance measures, comparing actual performance against targets
Performance area Target May 2025 On target?
Rent (percentage of rent collected) 97% 70.90%
NO
Number of void properties 90 190
NO
Average re-let time for void properties 28 36
NO
Number of ASB cases opened in month No target 25
N/A
Number of ASB cases opened per 1,000 properties No target 2.4
N/A
Stage 1 and Stage 2 complaints per 1,000 homes No target 2.4
N/A
Tenants trained through the Tenant Academy - Pre-tenancy 56 40
NO
Tenants trained through the Tenant Academy - Online 30 195
YES
Tenants trained through the Tenant Academy - Face to face 10 24
YES
Repairs recorded No target 2,897
N/A
Tenants satisfied with repairs completed right first time 100% 82.40%
NO
Tenant satisfaction with day to day repairs 95% 85.915%
NO

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