Multi agency safeguarding hub

Emergency duty service

The Emergency Duty Service provides an emergency contact point for all aspects of social work in Swindon outside normal office hours. This includes cover during the night, weekends and bank holidays. Please see the Family contact point & multi agency safeguarding hub webpage for further details.

Who the service is for?

The service provides help or advice for urgent individual or family problems that require immediate social work attention.

This includes: 

  • Children in need of protection.
  • Immediate concerns about children, their safety and well-being.
  • Acute mental health problems.
  • Older people at risk.
  • Immediate concerns about a person with a learning or physical disability. 

Where difficulties about housing and money matters arise, we can put you in touch with people who can help.

What happens when you contact the Emergency Duty Service?

When you call, you will speak to a senior member of staff who is experienced at working in crisis situations. Alternatively, if you leave a message, we will call you back as soon as possible.

If necessary, we will give you information over the phone to help you through the immediate crisis. If we think that you need to contact another organisation, we will help you get in touch with them.

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