Concessionary bus pass
Lost, damaged and stolen bus passes
You can order a replacement if your bus pass is lost, damaged or stolen.
Cost of a replacement bus pass
A replacement costs £10 if your bus pass is lost or damaged.
If it was stolen, report the theft to the police and get a crime reference number. You will not have to pay if you give us this number.
What you need
You may need to scan and upload:
- a passport-style photo, if you look very different from the photo on your current pass
- proof of your address, if you have moved
Check which documents we accept
Order a replacement bus pass
What happens next
We will cancel your current bus pass immediately.
We will send your replacement by post within 15 working days. You will need to pay for bus travel until it arrives.