Emergency assistance fund
Our emergency assistance fund provides emergency assistance to Swindon residents who need it, including:
- residents that have been severely affected by coronavirus causing hardship `
- where there has been an unexpected serious emergency or crisis and there is a significant risk of harm to you or your family if no assistance is given
- a vulnerable person in the community needs help with basic housing needs to prevent homelessness or hardship
In addition, if you face one of these emergency situations, you will usually need to meet our criteria for eligibility.
This means you must:
- have been a resident of Swindon for at least six months, or have a strong connection with the borough if you are homeless
- either receive or are likely to be entitled to means-tested benefits or tax credits, and have an annual household income of £15,000 or less, not including disability-related benefit
- not have any savings, access to other monies or affordable source of funding, or other means of accessing support
What assistance we provide
If you are eligible for emergency assistance, we will help you directly or refer you to an appropriate agency.
To offer assistance, we may provide:
- food or food vouchers within one or two working days
- shop specific payment cards within two working days
- gas or electricity by means of key and card meter within two working days
- something else you desperately need
We do not give cash or make direct payments.
How to apply
To apply for emergency assistance with anything other than white goods or household furniture, you need to complete an online form. To apply for assistance with white goods or household furniture, you should first get in contact with a registered partner organisation. Please note: we cannot provide this service at present as our suppliers have closed for the foreseeable future.
To complete the form, you will need your National Insurance number. You also need to upload the following documents, depending on the nature of your application:
- Food - proof of identification, last two months’ bank statements and proof of benefits or income
- Heating - tenancy agreement or Council Tax bill, last two months’ bank statements and proof of benefits or income
- Food and heating - proof of identification, tenancy agreement or Council Tax bill, last two months’ bank statements and proof of benefits or income
- Something else (other than white goods or household furniture) - tenancy agreement or Council Tax bill, last two months’ bank statements
You can also contact a registered partner organisation for any type of application. They can help you to complete it or apply on your behalf. You must contact a registered partner organisation to apply for white goods or household furniture.
Registered partner organisations include:
- Citizens Advice
- health services
- housing associations
- council housing officers
- prison services
If you are not sure who can help you, contact us on 01793 465252 or contact Citizens Advice.